Vodacom Tanzania: Support thread (Maswali, malalamiko na Ushauri)

Vodacom Tanzania

Vodacom Tanzania

Verified Member
Joined
Aug 12, 2013
Messages
320
Points
225
Vodacom Tanzania

Vodacom Tanzania

Verified Member
Joined Aug 12, 2013
320 225
Ndugu mteja,

Una tatizo lolote unapotumia mtandao wetu? Una ushauri wowote ili tuiboreshe huduma yetu?

Tafadhali itumie mada (thread) hii ili tukusaidie kwa urahisi.

Unapokuwa na tatizo, ili tukusaidie kirahisi zingatia haya:

- Ni tatizo gani? (M-PESA, SMS, Calls, Internet, usajili, kukatika kwa mawasiliano n.k)
- Maeneo gani? (Tukifahamu location, inakuwa rahisi kukuelekeza wapi uende ili upate physical assitance toka kwa vendor wetu aliye karibu nawe)
- Tatizo limeanza lini na limejirudia au kuendelea kuwa kero kwako kwa muda gani?
- Kama ni ushauri, zingatia ya juu lakini tutafurahi tukijua kwanini unapendekeza unachopendekeza
- Kama ni pongezi, zingatia ya juu na tungependa pia upendekeze lipi tufanye kuzidi kuiboresha huduma kwako.

Karibu

Vodacom Tanzania
 
Last edited by a moderator:
Mburu kidudu

Mburu kidudu

JF-Expert Member
Joined
Jun 7, 2016
Messages
454
Points
250
Mburu kidudu

Mburu kidudu

JF-Expert Member
Joined Jun 7, 2016
454 250
Mbona kimya hamjibu tuhuma za kuvujisha Siri za watu
 
Mburu kidudu

Mburu kidudu

JF-Expert Member
Joined
Jun 7, 2016
Messages
454
Points
250
Mburu kidudu

Mburu kidudu

JF-Expert Member
Joined Jun 7, 2016
454 250
Usiseme waifunge mwenye laini atoe maelezo kuna wengine Wana laini mbili mtandao mmoja kwa sababu maalumu
Vodacom malalamiko yangu ni haya.

Tarehe 11 Julay nilienda kusajili laini yangu kwa finger print pale Ubungo Plaza, nilivofika pale nikakutana na msajili akaniambia nitaje namba ya simu kisha nitaje namba ya kitambulisho changu cha uraia, nikawa nimefanya hivyo.

Baada ya hapo tukasubiri dakika kadhaa akaniambia nikae kwenye kiti nisubiri mtandao unasumbua, akaja mwingine akasajili muda huo huo akaambiwa tayari akaondoka, mimi nikaendelea kusubiri.

Baadaye akaniita tena akasema ngoja turudie tena, nikamtajia namba ya simu na ya kitambulisho akasema tayari nenda.

Sasa taarifa yangu ni hii, kuna mchezo umejitokeza kwa hao wasajili wa kusajili namba mbili tofauti kwa kutumia kitambulisho hicho hicho kimoja au cha mtu mmoja bila yeye kujua, wakati yeye mwenye kitambulisho akiwa na laini moja.

USHAURI WANGU KWENU.
Mkishamaliza hili zoezi la muda wa kusajili laini ninyi watu wa mitandao kaeni na TCRA ili mshauriane kua uwepo uhakiki wa laini zilizo sajiliwa kila baada ya muda fulani.

Uhakiki wake utakua hivi, mtu anakuja na Kitambulisho chake cha uraia anahakiki laini yake na kama ninyi watu wa mitandao mkiangalia kwenye systeam yenu mkakuta kuna laini mbili zimesajiliwa kwa kitambulisho hicho ile nyingine inabidi muifungie.
 
kambonde

kambonde

Member
Joined
Sep 6, 2013
Messages
39
Points
95
kambonde

kambonde

Member
Joined Sep 6, 2013
39 95
Vodacom mmekua majambazi wakubwa sana kwenye sector ya Mawasiliano...

1. Mlikua mnatoa huduma ya dakika 450 mitandao yote kwa Tshs 10,000 kwa mwezi lakini sasa hivi mmetoa... Mimi ni mteja wenu tangu mwaka 2007... Sasa natupa line narudi zangu kule pa mwanzo...

2. Mnajifanya kugawa gawio,kumbe ni wizi mtupu... Yaan mtu anakua na tuzo point nyingi,akitaka kuzitoa anapewa Tshs 450 na hapo unapewa sharti ili zitoke,lazima uwe na Tshs 1000 huu ni wizi na utapeli wa hali ya juu sana...

3. Huko kwenye bando ndiyo maumivu yakutosha... Na mkome kua mnapiga simu zakuuliza maswali yenu kuhusu huduma za voda,mnajiita retantions sijui.. Mkome kabisa..
 
rweyy

rweyy

Senior Member
Joined
Aug 5, 2011
Messages
185
Points
225
rweyy

rweyy

Senior Member
Joined Aug 5, 2011
185 225
voda mnakela kila kupiga simu mnatoa ujumbe wa kusajili kwa alama za vidole wengi wetu hatujapata vitambulisho vya nida sasa inakuwa kelo kuweni kama mitandao mingine
 
mgange hussein

mgange hussein

Senior Member
Joined
Sep 10, 2012
Messages
152
Points
195
mgange hussein

mgange hussein

Senior Member
Joined Sep 10, 2012
152 195
Tatizo kubwa linalonikeza VODACOM,meseji za Tatumzuka,Instamoja,supa5,na nyingine nyingi.Ninapowasha simu zinakuja kama mvua mpaka nimelazimika kutoa sauti katika meseji.Nipeni ufumbuzi wa kublock meseji kama hizo.
 
Msemaji_

Msemaji_

JF-Expert Member
Joined
Oct 22, 2016
Messages
369
Points
250
Msemaji_

Msemaji_

JF-Expert Member
Joined Oct 22, 2016
369 250
nipo vwawa wilaya ya mbozi mkoa wa songwe naomba kuuliza laini ya M-PESA(till) ukiomba huwa inachukua mda gani ili uipate maana kila nikienda ofisini zenu hapa vwawa naambiwa bado hazijaja nao hawajui zitakuja lini. huu ni mwezi wa nne sasa je nisubilie mpaka lini?
 
gerit

gerit

JF-Expert Member
Joined
Jul 16, 2016
Messages
276
Points
250
gerit

gerit

JF-Expert Member
Joined Jul 16, 2016
276 250
Voda wapi vzr sehemu kubwa lakin mapungufu yao ni
1. Mteja unaetumia vocha nyingi kwa mda mfupi kwenye kifurushi cha ya kwako tu bei inapanda zaidi badala ya kukupunguzia.

2. Gharama za kutuma na kutolea Mpesa ni kubwa sana zipunguzwe tafadhali
 
F

Freyz

Member
Joined
Dec 2, 2016
Messages
5
Points
20
F

Freyz

Member
Joined Dec 2, 2016
5 20
Ndugu mteja,

Una tatizo lolote unapotumia mtandao wetu? Una ushauri wowote ili tuiboreshe huduma yetu?

Tafadhali itumie mada (thread) hii ili tukusaidie kwa urahisi.

Unapokuwa na tatizo, ili tukusaidie kirahisi zingatia haya:

- Ni tatizo gani? (M-PESA, SMS, Calls, Internet, usajili, kukatika kwa mawasiliano n.k)
- Maeneo gani? (Tukifahamu location, inakuwa rahisi kukuelekeza wapi uende ili upate physical assitance toka kwa vendor wetu aliye karibu nawe)
- Tatizo limeanza lini na limejirudia au kuendelea kuwa kero kwako kwa muda gani?
- Kama ni ushauri, zingatia ya juu lakini tutafurahi tukijua kwanini unapendekeza unachopendekeza
- Kama ni pongezi, zingatia ya juu na tungependa pia upendekeze lipi tufanye kuzidi kuiboresha huduma kwako.

Karibu

Vodacom Tanzania
kwanini nikiweka vocha,ni mpaka ni restart simu ndo vocha isome na niweze kujiunga na vifurushi?
 

Forum statistics

Threads 1,326,968
Members 509,644
Posts 32,242,017
Top