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Geza Ulole said:

Nigeria hits KQ with sanctions over viral clash with passenger, right breaches​

Hilary Kimuyu
May 12, 2025

Correspondent in Nairobi, Kenya
Nation Media Group
Kenya Airways is facing penalties from Nigerian aviation authorities after the airline was found to have violated consumer protection regulations in at least three separate cases, including the widely publicised incident in February involving passenger Gloria Omisore.

The Nigerian Civil Aviation Authority (NCAA) last week issued a formal sanction letter to Kenya Airways (KQ), citing failures ranging from denial of care to mishandling of refunds and compensation.

Among the cases is that of Omisore, whose heated altercation with a KQ agent at Nairobi’s Jomo Kenyatta International Airport was filmed and circulated on social media. The Lagos-based passenger was en route to Paris via Nairobi, but was denied boarding for not having a Schengen visa — a requirement for entry into the European Union.

Kenya Airways said the passenger was instead offered an alternative route to London, which led to the altercation. The situation escalated when Omisore, visibly angry, threw used sanitary pads at the KQ agent. The footage sparked outrage online, drawing wider criticism of the airline’s treatment of passengers and handling of customer service.

In a statement at the time, Kenya Airways defended its staff, saying they had followed standard immigration and transfer procedures.

“The video does not reflect the full context,” the airline said, adding that the matter was referred to security agencies for investigation. KQ also stressed that it upholds mutual respect and expects both staff and passengers to behave responsibly.

“While we remain committed to delivering exceptional service, we expect all interactions to be based on mutual respect,” the airline stated.

“Our employees deserve to work in a safe and dignified environment, and we do not tolerate any abuse from our employees or guests.”

But Nigeria’s aviation regulator said the incident — and two other complaints — pointed to deeper systemic issues. NCAA director of public affairs and consumer protection Michael Achimugu said the airline breached key passenger rights.

“The sanctions are for consumer protection-related offences, including denial of right to care, failure to fully disclose conditions of carriage, refusal to respond to the Authority’s requests, and failure to process refunds and compensation,” Mr Achimugu wrote on X (formerly Twitter).

The NCAA has ordered Kenya Airways to pay 1,000 Special Drawing Rights (SDRs) — about $1,300 — to each affected passenger within seven days, and to implement corrective measures.

“Failure to comply with the letter will result in stiffer penalties for the airline,” the NCAA said.
At the time of going to press, Kenya Airways had not responded to questions regarding the sanctions.

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Geuza Ulale you would stop at nothing to dig deeper in the web just to find anything negative about Kenya and Kenyans - desperation of the highest order.

First and foremost, I don't understand why KQ is being accused while it is the victim here. We all saw the video and know what happened? Even ATCL wouldn't condole such a behaviour if it were caught in such a scenario. The passenger did not even have the right travelling documents to begin with, and KQ even offered her an optional route which she rejected. Why would an airline like KQ allow her employees, who are just doing their work, to be subjected to such behaviours and abuse as we all saw? You want us to defend a passenger who throws USED sanitary pads at an employee just because the employee is doing their work? No way!

Seclondly, the matter was transfered to security agencies for investigation. The question is, did NCAA follow up on the findings of the investigations before coming on X to lament?

This is unnecessary witch-hunt by the Nigerian authorities and should be condemned by all, you included!
 
concordile 101 said:
Elimu ilitakiwa iwasaidie kunyanyuka na tulitegemea mngeondokana na njaa na nyumba za tembe kabisa lakini usomi wenu ni WA kuongea na kulaumu na kutafuta visingizo na kujua kutukana🤣🤣🤣.
Mtu aliyeelimika hukwepa migogoro na kutumia njia ya upole kufanikisha mambo yake.
Ni kama Chinese to USA .usa anabwatuka ila wenzie kimya mwisho wa siku 🤣🤣🤣🤣
Kenyan hamjaelimika , mmesoma kwa kukariri ila hiyo elimu hamna tukianzia na humu .
Unaweza soma mpak PhD ila ukawa huhaelemika?
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Kaka wasikuumize kichwa.
Tuje mfano mdogo sana,kuhusu balaa njaa Kenya walikua Wana uwezo wa kuanzisha intensive irrigation farming huku wakijikita kuzalisha surplus crops za kutosha na kutengeneza maghala ya serikali kila mkoa ili kuhifadhi chakula kitakachoweza kusaidia hata itapotokea ukame.
Misri ilianzisha kilimo cha JANGWANI achana na nusu jangwa kama Kenya yani ni JANGWANI kabisa Misri walianzisha kilimo na wana maghala toshelezi ilisaidia kupunguza food importation.
Kenya inajinasibu kuwa na uchumi mkubwa mbona haijafanikisha hilo!??
Na hiyo ni akili ndogo sana kaka wala sio kubwa.
Huo usomi wao nini umewasaidia!??

Ishu ya pili ni kuanguka sana kwa majengo,unajiuliza hawa jamaa wahandisi wao huwa wanasoma nini chuoni!?
Mbona haipiti miezi miwili majengo yanaanguka!??

Mkenya sawa na MBWA KOKO ubwekaji mwingi kuuma hawezi.
 
Kosugi said:
Kaka wasikuumize kichwa.
Tuje mfano mdogo sana,kuhusu balaa njaa Kenya walikua Wana uwezo wa kuanzisha intensive irrigation farming huku wakijikita kuzalisha surplus crops za kutosha na kutengeneza maghala ya serikali kila mkoa ili kuhifadhi chakula kitakachoweza kusaidia hata itapotokea ukame.
Misri ilianzisha kilimo cha JANGWANI achana na nusu jangwa kama Kenya yani ni JANGWANI kabisa Misri walianzisha kilimo na wana maghala toshelezi ilisaidia kupunguza food importation.
Kenya inajinasibu kuwa na uchumi mkubwa mbona haijafanikisha hilo!??
Na hiyo ni akili ndogo sana kaka wala sio kubwa.
Huo usomi wao nini umewasaidia!??

Ishu ya pili ni kuanguka sana kwa majengo,unajiuliza hawa jamaa wahandisi wao huwa wanasoma nini chuoni!?
Mbona haipiti miezi miwili majengo yanaanguka!??

Mkenya sawa na MBWA KOKO ubwekaji mwingi kuuma hawezi.
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Hawana huo mpango.

Na sasa hivi mashamba wameanza kukata viwanja (plots)
 
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