Vodacom Tanzania: Support thread (Maswali, malalamiko na Ushauri)


Vodacom Tanzania

Vodacom Tanzania

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Vodacom Tanzania

Vodacom Tanzania

Verified Member
Joined Aug 12, 2013
320 225
Ndugu mteja,

Una tatizo lolote unapotumia mtandao wetu? Una ushauri wowote ili tuiboreshe huduma yetu?

Tafadhali itumie mada (thread) hii ili tukusaidie kwa urahisi.

Unapokuwa na tatizo, ili tukusaidie kirahisi zingatia haya:

- Ni tatizo gani? (M-PESA, SMS, Calls, Internet, usajili, kukatika kwa mawasiliano n.k)
- Maeneo gani? (Tukifahamu location, inakuwa rahisi kukuelekeza wapi uende ili upate physical assitance toka kwa vendor wetu aliye karibu nawe)
- Tatizo limeanza lini na limejirudia au kuendelea kuwa kero kwako kwa muda gani?
- Kama ni ushauri, zingatia ya juu lakini tutafurahi tukijua kwanini unapendekeza unachopendekeza
- Kama ni pongezi, zingatia ya juu na tungependa pia upendekeze lipi tufanye kuzidi kuiboresha huduma kwako.

Karibu

Vodacom Tanzania
 
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M

malija

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M

malija

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Kuongeza bei ya kifurushi cha sms kwa mwezi mzima wakati mitandao mingine bei iko simple no kufukuza wateja,nilijiunga sana kifurushi chenu ila kwa sasa hamnipati tena mpk mshushe bei ndio nitarud tena
 
mkudugwa

mkudugwa

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mkudugwa

mkudugwa

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M-pesa ina shida gani jamani? Nanunua vifurushi hela inakatwa siunganishwi
 
braza bonge

braza bonge

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braza bonge

braza bonge

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M-pesa ina shida gani jamani? Nanunua vifurushi hela inakatwa siunganishwi
aseee,, nipo najuiliza hapa,,, hela nikituma inaenda na nnarudishiwa msg,, nmeshaunga kifurushi hadi salio limekata lakn hakuna muda wa maongezi nimepata nikiwapigia network bize,,, yaan jamaa wa ajabu hawa jakuna mfano
 
Bulaya001

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Bulaya001

Bulaya001

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Vodacom naitaji ufafanuzi ktk hili swala langu:-

kipindi naitaji line ya uwakala nilifka ofisi za TRA nikapigwa picha za kielectonic na finger print pia, baada ya hapo nikalipia leseni ya biashara kwa ajiri ya kupata line ya uwakala..

Swali langu ni hili kwa nini mniambie nikaisajiri line hii ya uwakala tena kwa mara nyingine kwa mfumo huu wa vidole, wakati nilishapigwa mapicha na finger print pia, inamaana hizo finger print na picha hazitoshi ama zina tofautiana baina ya vidore nilivyoviacha huko ofisi za TRA na hizi za NIDA? hamuoni kuwa ni kama mnatupotezea mda wa kila mda kuchukuliwa finger print wakati mambo ni yale yale?!!
 
Panga la Yesu

Panga la Yesu

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Panga la Yesu

Panga la Yesu

JF-Expert Member
Joined Apr 27, 2009
233 195
Ndugu mteja,

Una tatizo lolote unapotumia mtandao wetu? Una ushauri wowote ili tuiboreshe huduma yetu?

Tafadhali itumie mada (thread) hii ili tukusaidie kwa urahisi.

Unapokuwa na tatizo, ili tukusaidie kirahisi zingatia haya:

- Ni tatizo gani? (M-PESA, SMS, Calls, Internet, usajili, kukatika kwa mawasiliano n.k)
- Maeneo gani? (Tukifahamu location, inakuwa rahisi kukuelekeza wapi uende ili upate physical assitance toka kwa vendor wetu aliye karibu nawe)
- Tatizo limeanza lini na limejirudia au kuendelea kuwa kero kwako kwa muda gani?
- Kama ni ushauri, zingatia ya juu lakini tutafurahi tukijua kwanini unapendekeza unachopendekeza
- Kama ni pongezi, zingatia ya juu na tungependa pia upendekeze lipi tufanye kuzidi kuiboresha huduma kwako.

Karibu

Vodacom Tanzania
KWa mtazamo wangu na Experience niliyo nayo kwenye utumiaji wa Simu za Mkononi ninapata shaka inayoniaminisha kuwa wezi wa mtandaoni wanashirikiana na watu wa Simu, siamini kuwa hawa provider wanahitaji kufanya kazi kubwa kumpata mwizi wa mtandaoni hasa wakiashaambia number ya mtu aliye tapeli. Mfano mini ananitumia sms akitaka nimtumie pesa immeditely nilitakiwa niitume hiyo number VODA wao wamfuatilie huyo mtu na atakiwe kufika katika ofisi zao ili kuthibitisha kuwa yeye ni mteja halali na kwamba anatakikiwa kuendelea kupata hduma. sasa Polisi wanaishi kutuambia tusitume pesa kwa watu tusio wajua lakini hawa watu wapo very technical na ni rahisi kukudanganya. Unapopatwa na tatizo unalipeleka Polisi, mpelelezi anakuambia swala lako ni gumu sana kwani VODA au TIGO hawatoi Ushirikiano wa haraka kutoa taarifa ya huyo mwizi ili sisi tuweze ifuatilia na mimi nimethibitisha hilo baada ya kuibiwa kimtandao niliripoti na hadi sasa mwaka unaisha sijapata msaada wowote. HIvyo nime Coclude kuwa Polisi na hawa Watu wa phone provider wanashirikiana kuwaibia raia wa Tanzania.
 

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