Zain(celtel) yapunguza wafanyakazi 141

Baba_Enock said:
Forget about MBM for now, Outsource is not about cutting down the work force, it is about managing the work force to deliver and that is absolutely what Zain is all about. As far as I understand Zain may have already formed another entity - call it - ZainCC and this entity will be handling the "customer care/services" unit which will include all the call-centres across the Zain operations.

During the formation of ZainCC (of which Zain may be a share holder) there will be SLAs laid down, and also the KPIs for each customer care/service staff will be set and these will be used as basis for measuring the performance of ZainCC and ZainCC staff.

What will be happening now is that, these cute ladies and handsome boys will be given an option to be employed/seconded to ZainCC (and probably be paid less) OR be paid there terminal benefits and there they go!

Out of this setup - losing a job is likely if at all you have been staying idle in the previous job setup. Outsorcing or Insourcing does not keep workers because they are cute or handsome, it keeps only those who are SMART and that is it. Also there few chances in outsourced environment kuajili mtoto wa shangazi, mjomba, e.t.c au Miss Nkaka au anything of that sort!!!

In the outsourced environment you report to yourself and deliver the service globally.
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This sound like some BS that management would try to shove down peoples throats.
Outsourcing is about doing things as cheaply as possible, are you telling me they couldn't set up KPIs and all that other crap at their current call center???
Just ask any American who has to deal with an Indian call center if his experience has been improved! It has nothing to do with the customer its all about the bottom line.
These jobs are probably going to end up in India, where the labor is cheap and plenty.
 
Kuna kila dalili hali hii imeshahamia hapa TZ kwani tayari Marketing Director Margareth Kostany(UG), Sales Director Herbert Louis(TZ),Sales Director (Distribution) James Mathiu (KE), na Technical Director Thierry Diasomana (DRC) Wametakiwa kuondoka Zain Tanzania.Mwisho wa mwezi March ndio ilikuwa kikomo cha ajira yao. Sasa wafanyakazi wa kawaida itakuwaje?
Oloronyo Saiguran.
 
TETESI: Zain Tanzania wana mpango wa (Ku-centralize) kuhamishia CALL CENTRE (Huduma kwa wateja kwa kupitia namba 100) jijini Nairobi nchini Kenya na hapa Tanzania kubaki na wachache,hii ikiwa na maana kwa kuwa makao makuu ya Zain East Africa ni Nairobi,basi simu za Uganda,Kenya na sisi Tanzania zitakuwa zinapokelewa Nairobi,na kama kutakuwa na tatizo kubwa watakupeleka nchini kwako, wasiwasi wangu je? Watawachukua Watanzania kuwapeleka Nairobi? Kama watawaacha kuna haja ya sisi watanzania kuendelea kutumia mtandao wao?
Tusubiri.
 
Oloronyo said:
TETESI: Zain Tanzania wana mpango wa (Ku-centralize) kuhamishia CALL CENTRE (Huduma kwa wateja kwa kupitia namba 100) jijini Nairobi nchini Kenya na hapa Tanzania kubaki na wachache,hii ikiwa na maana kwa kuwa makao makuu ya Zain East Africa ni Nairobi,basi simu za Uganda,Kenya na sisi Tanzania zitakuwa zinapokelewa Nairobi,na kama kutakuwa na tatizo kubwa watakupeleka nchini kwako, wasiwasi wangu je? Watawachukua Watanzania kuwapeleka Nairobi? Kama watawaacha kuna haja ya sisi watanzania kuendelea kutumia mtandao wao?
Tusubiri.
Click to expand...

Technical Director wa Zain Kenya ni Mtanzania
 
KiuyaJibu said:
Siyo rahisi kuachwa kwenye mataa kama walivyofanya GTV na hasa kwa wateja wake.
Kwa upande wa ZAIN na nukuu,"Zain Africa Chief Executive Officer, Chris Gabriel, said all the legal
requirements had been followed in the laying off exercise that will
see the retrenched staff go home with a generous compensation
package.

He said the company would work within 90 days to try to absorb the
workers into other partner organizations."Nafikiri umeelewa nini maana ya hiyo kauli hapo juu;unless ajira ya kibarua/vibarua.
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Kwa nini unakataa kuwa siyo rahisi.

Wote GTV na Zain, huduma zao ni pre-paid.

Kuna watu wanaweka airtime ya Sh. 50,000/= or zaidi kwa siku ili aweze kufanya biashara zake.

Or kampuni inasajili Management yake kwenye kampuni ya simu na kulipa kwa mwezi kufacilitate mawasiliano,na fedha inayolipwa huko ni substantial.

So hilo linaweza tokea unamka asubuhi mara network hupati ,saa,siku,wiki unaelezwa jamaa wamecollapse.

HII KITU TUNAYO NDANI, HATUPO SALAMA HATA KIDOGO.
 
Ku outsource sio kitu kipya maana kuna baadhi ya makampuni tayari yanafanya hivyo. Hii ni njia mojawapo ya kupunguza gharama zinazoambatana na mshahara kama PAYE na social contributions na benefit nyingine za mfanyakazi.
 
Kenya wameshaanza mjadala na private sector kuona ni jinsi gani wanaweza kupunguza kodi ili kuwarahisishia hali makampuni katika global crisis, hapa Bongo serikali inazidi kuongeza kodi.... mi nilishawaambia tutaendelea kupiga blahblah na kuwaponda majirani zetu na tunazidi kubaki nyuma. Hivi sasa multi nationals are consolidating themselves na wanafanya Nairobi kuwa hub tena kama zamani hivyo hapa ni satellite stations tu zitabaki. Very sad lakini tusipojaribu kuleta incentives we are lost.
Sasa Zain wangetimua watu wengi hivi hapa Bongo ungesikia labour unions zetu zinapiga kelele na ku-complicate, for business to flourish it has to be easy to hire and fire. Na ndo maana call center inahamia Nairobi.
 
Ogah said:
Technical Director wa Zain Kenya ni Mtanzania
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Sawa, lakini sidhani kama watamchukua mtanzania kwenda kupokea simu Kenya kwa mshahara wa expatriate. Hebu fikiria mkuu. Call center ikifunguliwa Nairobi wote watakuwa wakenya, that is why they are doing it, to cut costs, siyo kuongeza cost eti wabebe warembo kuokota simu, wawalipe expat salary, and housing etc.
 
Zain yapunguza wafanyakazi 141
Imeandikwa na NAIROBI, Kenya; Tarehe: 31st March 2009 @ 19:00 Imesomwa na watu: 351; Jumla ya maoni: 0




Kampuni ya simu za mkononi ya Zain nchini Kenya imepunguza wafanyakazi 141 baada ya kuzindua mpango wake mpya wa kibiashara unaolenga kupunguza gharama za uendeshaji, lakini wenye kuleta tija zaidi. Mtendaji wa kampuni hiyo Kanda ya Afrika, Chris Gabriel alisema mpango huo utaisaidia kampuni hiyo kuwa miongoni mwa kampuni 10 za simu za mkononi duniani ifikapo mwaka 2011 huku ikiwa na wateja milioni 110 watakaoiingizia mapato ya Dola za Marekani bilioni sita (Sh bilioni 480 za Kenya).

"Uamuzi tuliochukua ni mzito, lakini una lengo la kuleta tija kwa kubadilisha mfumo wa uendeshaji," alisema Gabriel wakati akizungumza na waandishi wa habari mjini Nairobi juzi. Kwenye mpango huo, kampuni inatarajia kuwekeza zaidi katika uendeshaji wake ikiwamo kupunguza vitengo vya huduma, lakini itaviongezea uwezo zaidi vitengo vinavyoshughulika na shughuli kuu za kampuni hiyo.

Uamuzi huo wa Zain umechukuliwa wakati huu ambao kampuni nyingi duniani zimekuwa zinalalamika kutopata faida kubwa kutokana na mtikisiko wa uchumi ulioikumba dunia ambao umeanza kuathiri sehemu ya nchi za Bara la Afrika. Lakini Zain inajitetea kuwa mpango ambao wanauanzisha nchini hapa, tayari ulishatumika katika nchi ya Saudi Arabia ambako ulizinduliwa mwaka jana na umeonyesha kuleta mafanikio makubwa.

Kampuni hiyo inadai kuwa Zain nchini Arabia imekuwa kampuni ya tatu inayofanya vizuri katika soko kwa asilimia 100 huku ikiwa imefanikiwa kuwavutia wateja zaidi ya milioni ndani ya mwezi mmoja mara tu baada ya kuzinduliwa mwaka jana; lakini wateja hao walifikia milioni mbili zaidi hadi ilipofikia mwishoni mwa mwaka jana.

Nchini Kenya, inaelezwa kuwa mapato ya kampuni hiyo yanachangia asilimia mbili tu ya mapato ya kampuni hiyo duniani wakati mapato yake ni kati ya Dola za Marekani milioni 89.3 na dola milioni 24.6. "Hatua hii tuliyochukua itatusaidia kutoa huduma kwa tija zaidi," alisema meneja Mkuu wa Zain nchini Kenya, Rene Meza na kuongeza, "hii ni hatua mwafaka ambayo itawapa ahueni wateja wetu."
 
Vipi statistics kwa zain tanzania??watu wa ndani zain tuambieni vipi kuhusu kifuta jasho???
Hivi inakuwaje kama mkipewa ridandasi kwenye makampuni binafsi??hasa haya makubwa tena multinational...?kuna kulipana au ndio inategemea na huruma za kampuni?vipi sheria ya kazi inasemaje hapo??au iko kimya??
Maana tuambiwe tujue JF ni kama darasa kubwa la kila kitu.....
 
Dear Zain Team,
Further to the communication sent to you the past two months, Zain Group is in the process of changing the way in which it operates and Zain Tanzania has over the last year sought to benchmark its structure and operational resource levels with other companies in the Zain Group as well as other global telecom players.
As a result, the company has decided to re-look at its operating model and in close collaboration between Zain Group functions and the management of the Zain operations has developed a Modular Business Model which will continue to evolve during 2009.
The aim of the Modular Business Model (MBM) is to enable the operations to focus on the key customer facing activities - delivering true market differentiation and continuing to deliver on our Zain brand promise. MBM will maximize on the synergies with the Group and with the other Zain Opcos. Through a combination of managed outsourcing, standardization, and centralization we will strive to improve our efficiencies, leverage capabilities, lower our costs, improve staff training and development, and achieve higher performance.
Our MBM initiatives in 2009 have already included:
· Hiring freeze and adoption of a 4 layers organizational structure
· Significant capital and operational expenditure reductions
· Centralization of the network planning function with the Group
In light of the above and the need to operate efficiently, the company has deemed it necessary to restructure several functions and reduce the number of staff in the organization to an optimal level required to run the company efficiently. The restructuring includes the following changes:
The CTO role is no longer needed and Thierry Diasonama has been appointed as the Network Director overseeing all network functions. In parallel, Bayan Monadgem has been appointed as Network Director for East Africa in a new role that seeks maximum synergies in network investments for all the operations in East Africa. Thierry will have a dual reporting role to me as MD of Zain TZ and to Bayan as Network Director of East Africa. Thierry is also in the process of restructuring the Network Department to be aligned with Group Network Department guidelines. The details of the new Network Department structure will be communicated by Thierry shortly.
The Commercial department has also re-aligned its structure in order to improve efficiency and performance to fit with the needs of the business. The Sales and Marketing Directors roles have become vacant. Kelvin Twissa has been appointed as the acting Marketing Director and Godfrey Mugambe as the acting Sales Director. Godfrey is also responsible for new role: National Distribution Manager, overseeing the Territory Managers in a critical role where we are focusing our efforts to maximize the opportunity in our urban and rural areas across Tanzania. The details of the new commercial structure will be communicated by Walingo shortly.
The Administration department within Finance has now been changed to be called Shared Services and will report into the Human Resources department effective immediately.
As a result of this restructuring, we have decided to undertake a retrenchment exercise. Some roles within the various departments will be consolidated to increase efficiency and accountability and to fit in with other operations. Other positions will cease to exist. This overall restructuring has resulted in releasing a total of 25 staff from our current workforce of 823 across all layers of the organisation.
The individuals affected will be informed before by the end of this week, 15 May 2009. The decision to release staff is not an easy one for the company and we will ensure that we provide individual affected staff with information and support to reduce any uncertainties during this time. I will continue to provide regular updates to all staff as we progress through this process and will be liaising directly with each team so that you have complete clarity on where we are at and where we are heading.
As responsible leaders and managers at Zain, we sometimes have to take difficult decisions for the long term benefit and financial health of the entire organization. We will ensure that we support all impacted staff in every way possible where we can. As for the rest of you, we have faith in your capabilities and have high expectations of you. We are committed to your development and your long term growth with Zain Tanzania and Zain Group. We encourage you to maintain focus during this stage of our evolution and to raise any queries or concerns that you may have with your department manager.
Best regards,

Khaled Muhtadi

 
Mtikisiko wa uchumi duniani, watu twafikiria tuko mwezini? na bado suburi ngoma mwakani lazima uchaguzi uairishwe au watu kadhaa watuwakilishe kuchagua wakuu wa kaya.
 
Bahati nzuri Zain TZ wanaopoteza kazi ni 25 tu,Vodacom Tanzania japo hawajaiweka ki-zain wamepunguza wafanyazi 30 katika kitengo cha call centre kwa kisingizio cha kuto-perform.

Nahisi wanashindwa kusema ukweli. lakini tatizo la makampuni ya simu siyo mishahara wanayowalipa wafanyakazi wao bali ni gharama zisizo za lazima za uendesheji. Wakiweza ku-control overheads zao hata bila ya kugusa maslahi ya wafanyakazi na idadi ya wafanyakazi bado nafikiri wanaweza kuendelea kupata faida.

Biashara ya simu(Telecom) ni moja kati ya biashara zinazolipa sana hasa kwa emerging economies/markets kama Tanzania.

Asante. Ikumbukwe tu kwamba Novotel na HITS Tanzania nao wanaingia sokoni soon ili wagawane na waliopo market share.
 
MUME WANGU said:
Wakuu naomba kuuliza,

Hizi Zain Tanzania ina ma-marketing manager wangapi?..mimi nawafahamu wanne au ni mabadiliko yanatokea na wengine kuhamishwa vitengo...au na hii ni mojawapo ya sababu ya hiyo programu kata vichwa?..
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Vitu kama hivyo ndio ambavyo vinasababish hayakutokea...hali ya kiuchumi ni mbaya sana kwa sasa...its worldwide nad hakuna kampuni yenye afazali..sasa kinachofanywa ni kupunguza operations cost..sasa ukienda zain TZ kuna structuring ambayo imeshafrastruate staffs...wanatakiwa wote warudi nyuma hatuma moja kimadaraka..yani kama ulikuwa director unakuwa manager....na kuna wakati walishaambiwa watapunguzwa ila naona bado uamuzi haujatoka...msisahau pia kuna kampuni mpya ya simu ilikuwa ianze toka april Hits Tanzania na imeshaajiri zaidi ya watu 100, sasa imekwama kifendha na wazungu wote wamekimbia mpaka CEO na waliobaki hawajui majaaliwa yao...this is huge investment laying back due to financial turmoil across the world....

we need to change the way we spend...cut your costs...watanzaia wengi bado hawajashtuka na matumizi bado yako juu...USA na UK kuna watu wanatembea kutafuta kazi wana PHD na wengine wanaishi kwenye magari hali ya kuwa walikuwa na good life...

NAZANI NI MUDA MUAFAKA KUANZA KUELIMISHA JAMII JINSI YA KUJIANDAA NA HALI HII JAPO IMESHAFIKA....
 
Kinyamana said:
Bahati nzuri Zain TZ wanaopoteza kazi ni 25 tu,Vodacom Tanzania japo hawajaiweka ki-zain wamepunguza wafanyazi 30 katika kitengo cha call centre kwa kisingizio cha kuto-perform.

Nahisi wanashindwa kusema ukweli. lakini tatizo la makampuni ya simu siyo mishahara wanayowalipa wafanyakazi wao bali ni gharama zisizo za lazima za uendesheji. Wakiweza ku-control overheads zao hata bila ya kugusa maslahi ya wafanyakazi na idadi ya wafanyakazi bado nafikiri wanaweza kuendelea kupata faida.

Biashara ya simu(Telecom) ni moja kati ya biashara zinazolipa sana hasa kwa emerging economies/markets kama Tanzania.

Asante. Ikumbukwe tu kwamba Novotel na HITS Tanzania nao wanaingia sokoni soon ili wagawane na waliopo market share.
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jana zain palikuwa hapatoshi baada ya vijana kupewa taarifa za kupunguzwa kazi....nawapa pole sana vijana....it is not the end of the world...

kampuni zinazokuja ni Dovetel na Hits....sio Novotel
 
Hivi si na sirikali yetu ina hisa humo zain? wao wanasemaje kuhusu hili mbona wako kimya kama wana hisa?
Kwani ile ndoa ya zain na ttcl ilikuwaje vile? au ulikuwa umafia wa watawala wetu?
 
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