Utangulizi: Tulipoishia mwezi uliopita,
Mwezi uliopita, kama mtaalamu na mzoefu wa utoaji huduma (Customer Experience/CX), niliorodhesha dalili za huduma mbaya Tanzania: vitu kama"chenji na pipi," simu zisizopokelewa, majibu kama"Boss/mkubwa hayupo," na hadithi ya mgeni aliyeambiwa aende...