VACANCY ANNOUNCEMENT
Position: Reservation Agent (Local Tanzanian)
We are seeking a professional and detail-oriented Reservation Agent to join our dynamic team at our luxury property in Bawe Island, Zanzibar.
Key Responsibilities:
Handle room reservations via phone, email, and online platforms.
Accurately input and update bookings in the system.
Provide guests with detailed information about room categories, rates, packages, and hotel services.
Ensure all guest requests and preferences are properly recorded and communicated to relevant departments.
Maintain high standards of customer service and professionalism at all times.
Requirements:
Proven experience as a Reservation Agent or in a similar role within the hospitality industry.
Strong knowledge of Opera Cloud is mandatory.
Excellent verbal and written communication skills.
Clear and professional telephone etiquette.
Strong attention to detail and organizational skills.
Ability to multitask and work under pressure.
Fluency in English (additional languages will be an added advantage).
Competencies:
Customer-focused and service-driven attitude.
Strong problem-solving skills.
Team player with a positive personality.
If you are passionate about hospitality and delivering exceptional guest experiences, we invite you to apply.
How to Apply:
Please send your CV and cover letter to
careers@baweisland.com with the subject line “Application – Reservation Agent”.