Sales Consultant at Asilia lodges and Camps LTD

[Jamii Opportunities]

Position: Sales Consultant
Department: Sales and Marketing
Reporting to: Arusha Sales Manager

DUTIES, RESPONSIBILITIES & PERFORMANCE STANDARDS

• Handling of safari requests from agents offering advice and proactive suggestions on itinerary planning.
• Assist the agent with all aspects of the itinerary planning including routing, logistics, accommodation choices, alternatives, activities.
• Consider opportunities within the itinerary throughout the planning process.
• Offer additional information as necessary in the planning process including follow on advice and coordination with Agent Relationship Managers as necessary.
• Assist with agent communication for additional support on what they expect and assist to align the output with turnaround time guidelines and objectives.
• In partnership with the team and manager, strive to mutually work towards and provide support on various objectives.
• Follow all departmental and system procedures set out in the operating manuals.
• Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the overall process.
• Follow up with agents after a safari for any feedback.
• Always looking for ways to support team performance.
• Report any concerns to your line manager immediately on discovery.

KEY REQUIREMENTS AND QUALIFICATIONS

• Bachelor’s degree in Tourism Management or Business Administration
• Good understanding and knowledge of the safari tourism environment
• Experience in tour sales and marketing for at least one year is required.
• Knowledge of travel and booking systems
• Customer-focused with excellent communication skills.
• Able to handle multiple tasks simultaneously and meet deadlines.
• Demonstrates a calm and collected demeanor under pressure.
• Results-oriented and experienced in fast-paced environments.
• Strong admin and organizational skills with attention to detail.
• Experience in handling demanding situations (e.g., complaints, last-minute requests, changes whilst travelling).
• Willingness to handle task outside of office hours when required.
• Must be willing to travel for work from time to time.
• Must be at least 25 years old and no older than 40 years old.

Application Instructions:

We invite qualified candidates to apply for the position by submitting a single PDF document containing both their application and resume. Please ensure that your submission reaches us no later than August 25th, 2023. Applications should be sent to rose@asiliaafrica.com

Make sure to include “APPLICATION FOR SALES CONSULTANT” in your email subject line.

Only shortlisted candidates will be contacted.