Wapendwa mwenye mawasiliano ya TCRA, hawa jamaa wa TING wanadharau sana halafu wahuni hawawezi kutukatia channels kwa mwezi mzima halafu bila majibu ya kuridhisha tena hata kuomba radhi kwenye media wao wapo kimya tu, tumechoka kama walikuwa hawajajiandaa si bora wangesubiri tu, lazima mkurugenzi wao ajiuzulu tu
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JAMHURI YA MUUNGANO WA TANZANIA
MAMLAKA YA MAWASILIANO TANZANIA
FOMU YA MALALAMIKO
A: MAELEZO BINAFSI
1. Jina la Mlalamikaji _______________________________________
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Anwani: ________________________________________________
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Kazi:
______________________________________________________
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2. Jina la Mlalamikiwa: ____________________________________
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Anwani: ______________________________________________
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B. AINA MAELEZO YA MALALAMIKO
(Toa maelezo ya wazi na kwa kifupi yatakayowezesha uchukuaji hatua)
1. ___________________________________________________________
2. ___________________________________________________________
3. ___________________________________________________________
4. ___________________________________________________________
5. ___________________________________________________________
6. ____________________________________________________________
7. ____________________________________________________________
C. AINA YA MALALAMIKO (Weka (v) kwenye aina yoyote ya malalamiko
yaliyoorodheshwa hapo chini)
o Bei kubwa
o Usambazaji usiotosheleza
o Utoaji duni wa huduma, utoshelevu na uaminikaji
o Matengenezo ya polepole
o Ankara zisizo sahihi na zisizojadilika
o Utendaji wa kirushwa katika upangiwaji wa huduma
o Matangazo ya uongo na yanayopotosha
o Ankara zisizo sahihi na zisizorekebishika viwango, gharama,
masharti na
o Uingiliaji wa siri.
o Taarifa zisizoeleweka na zisizokamilika kuhusu taratibu za bidhaa
zilizopo na zilizopendekezwa.
o Afya na Usalama.
o Kucheleswhewa Vifurushi
o Uharaibifu wa vifurushi/barua
o Usikivu hafifu wa matangazo
o Kukatizwa kwa matangazo bila taarifa 3
o Huduma kwa mteja.
o Nyingine (ainisha)
D. FIDIA INAYOTAKIWA (kwa ufupi sana)
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E. UTHIBITISHO
Nathibitisha kuwa yote yaliyosemwa hapo juu ni ya kweli
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Saini ya Mlalamikaji Tarehe
Imejazwa tarehe ................................ mwezi ..................... 200 .......................
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Mpokeaji wa Malalamiko wa TCRA
Imepokewa na Mlalamikiwa tarehe ............. mwezi..................... 200 ...............
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Mpokeaji Malalamiko wa Mlalamikiwa.
ukienda ktk website ya TCRA utakutana na fomu hiyo kwa ajili ya malalamiko ya aina hiyo na isitoshe
TCRA wapo humu jamvini