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SUPPORT COMMUNICATION - CUSTOMER ADVISORY
Document ID: c01680896
Version: 2
Advisory: HP Compaq Business Desktop PCs - Intermittent Video Corruption Followed By VPU Recover Error Or Blue Screen Error
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.
Release Date: 2009-02-26
Last Updated: 2009-06-01
DESCRIPTION
The display intermittently exhibits corruption in the form of random vertical lines. When the issue occurs, one of the following occurs
Error message displayed: "VPU Recover has reset your graphics accelerator as it was no longer responding to graphics commands."
The error dialog box can be dismissed and the system continues to function.
Or
Message diplayed on blue screen: Intercepted Fatal System Error: 0x000000EA
The system must be restared to recover from this conditon.
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NOTE[/TD]
[TD]The blue screen error only occurs on systems that do not have the ATI Catalyst Control Center (CCC) installed. CCC has a feature that prevents the blue screen error and reports the VPU Recover error instead.[/TD]
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SCOPE
This can occur on any system with an ATI Radeon HD 2400XT graphics card installed, including the HP systems listed below:
Systems:
- HP Compaq dc5700 Microtower PC
- HP Compaq dc5700 Small Form Factor PC
- HP Compaq dc5750 Microtower PC
- HP Compaq dc5750 Small Form Factor PC
- HP Compaq dc5800 Microtower PC
- HP Compaq dc5800 Small Form Factor PC
- HP Compaq dc5850 Microtower PC
- HP Compaq dc5850 Small Form Factor PC
- HP Compaq dc7700 Convertible Minitower PC
- HP Compaq dc7700 Small Form Factor PC
- HP Compaq dc7800 Convertible Minitower PC
- HP Compaq dc7800 Small Form Factor PC
- HP Compaq dc7900 Convertible Minitower PC
- HP Compaq dc7900 Small Form Factor PC
- HP Compaq dx2390 Microtower PC
- HP Compaq dx2400 Microtower PC
- HP Compaq dx2450 Microtower PC
- HP Compaq dx7400 Microtower PC
- HP Compaq dx7400 Small Form Factor PC
- HP Compaq dx7500 Convertible Minitower PC
- HP Compaq dx7500 Small Form Factor PC
Display adapter:
- ATI Radeon HD 2400XT (256MB DH) PCIe Graphics Card
Operating Systems:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional Edition
RESOLUTION
HP has prepared a SoftPaq that updates the ATI Radeon HD 2400XT graphics card firmware and resolves the issue. Please use the following link to download the SoftPaq, release notes, and instructions. Please read the installation instructions and system requirements carefully before proceeding.
SP42007 File Download
SP42007 Instructions/Information
Please read the installation instructions and system requirements carefully before proceeding.[/TD]
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HP Compaq dc5750 Microtower PC - Blue Screen Stop Message when 8 GB Memory Is Installed on Microsoft Windows Vista Business (64-Bit) - c01682540 - HP Business Support Center
Matatizo yako yatakuwa ni hiyo Graphic Card yako ya ATI inatakiwa U upadates kwa kubonyeza hapa
SP42007 File Download
SP42007 Instructions/Information
ukifanikiwa Tafadhali unipe feedback.