recent report in IT Web Africa has said that
MultiChoice South Africa has issued warnings
Zimbabweans who subscribe to DStv SA bouquets.
The report does not go into detail of the possible
repercussions of this apart from quoting
MultiChoice (SA) general manager for corporate
affairs Caroline Creasy saying, MultiChoice is
aware of this practice and has issued several
warnings to the public that this is illegal.
We are not sure in what form or when these
warnings came in but its increasingly evident that
both MultiChoice Zimbabwe and MultiChoice SA
dont know how to deal with this.
The illegal practice of subscribing to DStv SA
bouquets whilst is Zimbabwe has been going for
years but increased soon after the Santech
encryption of the SABC signal .
Probably the major reason why MultiChoice cannot
stop the illegal viewing is because its difficult to
identify the illegal accounts. Caroline Creasy
admitted in the IT Wed Africa report that its
impossible to measure the extent of the problem
and I definitely agree with her.
Almost all DStv dealers in Zimbabwe are able to
open SA accounts remotely from Zimbabwe. The
last I checked the fee was $20 to open an account
which is set up within 30 minutes. Most dealers
just require a copy of a your passport and the
cash and youll be viewing a DStv SA bouquet of
your choice in no time.
Once the account is set up, the dealer will give you
your account number, your South African address
and your South African phone number. This is the
privacy information you will need to give a South
African MultiChoice call center agent should you
experience problems with your South African
MultiChoice account.
Subscriptions are also not an issue. The
widespread option is to have a relative down south
to pay the subscription. People not so lucky to
have a relative in SA can always return to their
DStv dealer who can organise subscription
payments for a $5 fee. They will either use visa or
send by bus to their runner or point person in SA
to make the payment. I know one DStv dealer who
handles close to 50 SA account subscriptions each
month.
The machine is well oiled and its difficult to see
how MultiChoice can effectively deal with it. Apart
from the dealers, its also difficult to track the
hundreds of thousands of Zimbabwes who go into
SA, buy decoders, open SA accounts (you only
need a passport, SA address and phone number),
pay subscription and return to Zimbabwe to watch
SABC.
MultiChoice SA has sometimes been criticised for
being soft in this whole issue because of obvious
benefits but clearly they also have their work cut
out.
The latest report suggests that the Zimbabwean
regulators should clampdown on illegal viewing of
SABC in Zimbabwe. True, but MultiChoice SA also
has moles within that open these SA accounts on
behalf of Zimbabweans hundreds of miles across
the Limpopo.
So if MultiChoice (Zim and SA) cant technically do
anything about it, what next?
With recent developments in Zimbabwe, there could
be more people looking at SA DStv accounts.
BOStv and GOtv went off air recently and the
thousands of viewers who were on these two
products will be looking at other options and its
rare for a Zimbabwean to snub the prospect of
watching shows like Generations or Isidingo again.
Both MultiChoice Zimbabwe and MultiChoice SA
have increased subscriptions effective April and
exchange rate aside, South African bouquets offer
more value for less. For example, Compact SA
gives you all SABC channels and 4 sports channels
for $27.50 but for $31 the Zimbabwean Compact
has no SABC (it cant have SABC) and Zero sports
channels worth note.
True people still need to pay $20 to get that
coveted SA account. However, this cost will pay for
itself within 6 months through saved subscription
fees $3.50 its the compact bouquet.
Its accurate to say that once Zimbabweans
decide to subscribe through SA , they forfeit
assistance from MultiChoice Zimbabwe. This
means you cant call MultiChoice Zimbabwe if you
lose a signal and need reconnection.
From my experience, the only time people lose a
signal is when it rains heavily or when
subscriptions are not paid on time. The first
happens to everyone so its not relevant but if you
get disconnected for late payment, youll then need
to call the DStv SA call center which is quite
costly on both your pocket and integrity as you will
need to lie that you are in South Africa and give
false personal details provided by your dealer.
However, after all has been said and done, we
need to understand that each time we choose to
subscribe DStv SA, we support the SA economy
ahead of ours. Subscriptions paid to MultiChoice
SA represent revenue lost to Zimra in income tax
and VAT. The more we call the MultiChoice call
center in SA, the more they will increase their call
center agents to cater for this new demand on
their service, again at the expense of our own job
creation.
Is this a cost we want to pay just for the sake of
better entertainment?