Nataka kuwashtaki Vodacom

Selwa · May 23, 2019

Jamani hivi hii kitu inanitokea mimi peke angu?

Nimeweka kifurushi more than 15gb kimeisha ndani ya dakika 20 na sielewi ni kitu gani nimetumia maana simu ilikuwa inacharge. Nimenunua kifurushi kingine 10 GB nikazima data, nimeamka tena naambiwa kifurushi kimeisha. Sasa nataka kuwashtaki hawa Vodacom maana hii imetokea mara mbili sasa na naona nina fedha za kupoteza muda. naanzaje? maaana nasikia unaweza anza na TCRA kwanza.

Pablo 119 · May 23, 2019

Fanya ivyo upate haki yako

Mangungu · May 23, 2019

Vodacom majambawazi makubwa sana hapa kwetu Tanzania

Rooney · May 23, 2019

Selwa said:
Jamani hivi hii kitu inanitokea mimi peke angu?

Nimeweka kifurushi more than 15gb kimeisha ndani ya dakika 20 na sielewi ni kitu gani nimetumia maana simu ilikuwa inacharge. Nimenunua kifurushi kingine 10 GB nikazima data, nimeamka tena naambiwa kifurushi kimeisha. Sasa nataka kuwashtaki hawa Vodacom maana hii imetokea mara mbili sasa na naona nina fedha za kupoteza muda. naanzaje? maaana nasikia unaweza anza na TCRA kwanza.

Kna raia aliwahi lipwa fidia 60 million kisa vocha ya jero

kunguni wa ulaya · May 23, 2019

Ile spidi ya 4G yao ilikufanya ujiachie.
Nenda kwenye vituo vyao wakuangalizie matumizi labda kuna kitu hakiko sawa.

Selwa · May 23, 2019

kunguni wa ulaya said:
Ile spidi ya 4G yao ilikufanya ujiachie.
Nenda kwenye vituo vyao wakuangalizie matumizi labda kuna kitu hakiko sawa.

nimeangali mwenyewe matumizi kwenye data usage. yani hata sielewi

Rooney · May 23, 2019

Vilevile voda naona wako vizuri,
Once nliwahi weka vocha ya buku 5 hku nmezima data,skupga simu wala nini ikaliwa.
Nlipopga customer care nliongea na kama 3 hv,alikuja mtu wa mikopo skua nadaiwa,akaja mtu sjui wa kitengo gani akahakikisha sjatuma msg wala kupiga pasipo kujiunga,akaja mtu wa internet nae akathibitisha hakuna bandwith (yaani sjatumia internet kwa muda nlioweka hio vocha)
Baada ua hapo nkaambiwa wait,
To be honest kwa jinsi walivyohandle situation mlikua nmeshasamehe kiroho safi,customer care ilkua safi sana ila nkapgiwa na namba binafsi ya taita wao naombwa radhi na kupewa gharama mara 3 ya ile ilyopotea mixer kifurushi.i love voda nje na ndani ya tz.

Ahmad Abdurahman · May 23, 2019

Uli

Rooney said:
Vilevile voda naona wako vizuri,
Once nliwahi weka vocha ya buku 5 hku nmezima data,skupga simu wala nini ikaliwa.
Nlipopga customer care nliongea na kama 3 hv,alikuja mtu wa mikopo skua nadaiwa,akaja mtu sjui wa kitengo gani akahakikisha sjatuma msg wala kupiga pasipo kujiunga,akaja mtu wa internet nae akathibitisha hakuna bandwith (yaani sjatumia internet kwa muda nlioweka hio vocha)
Baada ua hapo nkaambiwa wait,
To be honest kwa jinsi walivyohandle situation mlikua nmeshasamehe kiroho safi,customer care ilkua safi sana ila nkapgiwa na namba binafsi ya taita wao naombwa radhi na kupewa gharama mara 3 ya ile ilyopotea mixer kifurushi.i love voda nje na ndani ya tz.

Ulihongwa dadeki zako. Waafrika hamjui haki zenu

FatherOfAllSnipers · May 23, 2019

Rooney said:
Vilevile voda naona wako vizuri,
Once nliwahi weka vocha ya buku 5 hku nmezima data,skupga simu wala nini ikaliwa.
Nlipopga customer care nliongea na kama 3 hv,alikuja mtu wa mikopo skua nadaiwa,akaja mtu sjui wa kitengo gani akahakikisha sjatuma msg wala kupiga pasipo kujiunga,akaja mtu wa internet nae akathibitisha hakuna bandwith (yaani sjatumia internet kwa muda nlioweka hio vocha)
Baada ua hapo nkaambiwa wait,
To be honest kwa jinsi walivyohandle situation mlikua nmeshasamehe kiroho safi,customer care ilkua safi sana ila nkapgiwa na namba binafsi ya taita wao naombwa radhi na kupewa gharama mara 3 ya ile ilyopotea mixer kifurushi.i love voda nje na ndani ya tz.

Acha ujinga wewe

Selwa · May 23, 2019

Rooney said:
Vilevile voda naona wako vizuri,
Once nliwahi weka vocha ya buku 5 hku nmezima data,skupga simu wala nini ikaliwa.
Nlipopga customer care nliongea na kama 3 hv,alikuja mtu wa mikopo skua nadaiwa,akaja mtu sjui wa kitengo gani akahakikisha sjatuma msg wala kupiga pasipo kujiunga,akaja mtu wa internet nae akathibitisha hakuna bandwith (yaani sjatumia internet kwa muda nlioweka hio vocha)
Baada ua hapo nkaambiwa wait,
To be honest kwa jinsi walivyohandle situation mlikua nmeshasamehe kiroho safi,customer care ilkua safi sana ila nkapgiwa na namba binafsi ya taita wao naombwa radhi na kupewa gharama mara 3 ya ile ilyopotea mixer kifurushi.i love voda nje na ndani ya tz.

Nadhani me ni data so ni hard kuprove. Maana wanasingizia ni matumizi yako. ila nimesave mpaka webpage nilizofungua nione hii inaishia wapi. maana customer care hawana majibu

Daudi Mchambuzi · May 23, 2019

Selwa said:
Jamani hivi hii kitu inanitokea mimi peke angu?

Nimeweka kifurushi more than 15gb kimeisha ndani ya dakika 20 na sielewi ni kitu gani nimetumia maana simu ilikuwa inacharge. Nimenunua kifurushi kingine 10 GB nikazima data, nimeamka tena naambiwa kifurushi kimeisha. Sasa nataka kuwashtaki hawa Vodacom maana hii imetokea mara mbili sasa na naona nina fedha za kupoteza muda. naanzaje? maaana nasikia unaweza anza na TCRA kwanza.

nenda ofisini kwao wakuonyeshe matumizi yako.

cheetah255 · May 23, 2019

Wewe ni mmoja kati ya wateja waliochaguliwa kulipa faini kwa DPP Kwahiyo kuwa mpole.

Rooney · May 23, 2019

Ahmad Abdurahman said:
Uli

Ulihongwa dadeki zako. Waafrika hamjui haki zenu

Mkuu..haki naijua ila ume jufge so fast..utajuaje km nipo kwenye law firm..
Iko hivi kwnye business kuna kitu kinaitwa customer satisfaction,ukiweza hapa vitu kadha utaokoa kampuni yako.
Nmetoa mfano hapo jamaa alilipwa 60 million kwa kesi ya vocha ya jero,mimi bnafsi kwa kua satisfied kwa jinsi walivyo handle ile situation nkawa okay na kusamehe sbb pia nna knowledge ya hivi vitu,sio kila saa ni manmade errors ndom mna nkasema its owkay but manager wao kiubinadam akaona iswe tabu akafanya km ka fidia,na usidhani nlitukaruka lbda kwa furaha its kiume nkamwmabia dont worry ishatokea akainsist na maneno mazuri ya kumu incourage customee asisepe ..
Hadi hapa manager utamuona boya au mm utasema sjui haki but nmekua napata huduma safi na nmekua good Ambassador wao,inaitwa accomodation method kwny conflict management..
Sorry mkuu maelezo mengi hapa kwako,kwangu na voda ni win-win situation [emoji41]

Rooney · May 23, 2019

Father of all Snipers said:
Acha ujinga wewe

Excuse me [emoji848]

Rooney · May 23, 2019

Selwa said:
Nadhani me ni data so ni hard kuprove. Maana wanasingizia ni matumizi yako. ila nimesave mpaka webpage nilizofungua nione hii inaishia wapi. maana customer care hawana majibu

Jaribu kuwaendea offisini kwao mkuu.ikiwa proven ttzo lko kwao mtanegotiate positive outcome..
Kua makini mkuu unaweza ukawa umedukuliwa pia

FatherOfAllSnipers · May 23, 2019

Karibu Halotel

Selwa · May 23, 2019

Rooney said:
Jaribu kuwaendea offisini kwao mkuu.ikiwa proven ttzo lko kwao mtanegotiate positive outcome..
Kua makini mkuu unaweza ukawa umedukuliwa pia

unamaana gani kusema nimedukuliwa mkuu

Rooney · May 23, 2019

Selwa said:
unamaana gani kusema nimedukuliwa mkuu

Nmesema tu kwa mfano..
Maybe simu yako imekua hacked kiasi kwamba vitu vtakavyotendeka kwny simu yko utaona illusions tu kmbe kna dukuzi team ndo inafamya mpk data inatumika hku ww unaona umezima..
Huku ni kupana sana tho n just theory mkuu,you never know

Ahmad Abdurahman · May 23, 2019

Rooney said:
Mkuu..haki naijua ila ume jufge so fast..utajuaje km nipo kwenye law firm..
Iko hivi kwnye business kuna kitu kinaitwa customer satisfaction,ukiweza hapa vitu kadha utaokoa kampuni yako.
Nmetoa mfano hapo jamaa alilipwa 60 million kwa kesi ya vocha ya jero,mimi bnafsi kwa kua satisfied kwa jinsi walivyo handle ile situation nkawa okay na kusamehe sbb pia nna knowledge ya hivi vitu,sio kila saa ni manmade errors ndom mna nkasema its owkay but manager wao kiubinadam akaona iswe tabu akafanya km ka fidia,na usidhani nlitukaruka lbda kwa furaha its kiume nkamwmabia dont worry ishatokea akainsist na maneno mazuri ya kumu incourage customee asisepe ..
Hadi hapa manager utamuona boya au mm utasema sjui haki but nmekua napata huduma safi na nmekua good Ambassador wao,inaitwa accomodation method kwny conflict management..
Sorry mkuu maelezo mengi hapa kwako,kwangu na voda ni win-win situation [emoji41]

Ok, sawa mkuu umeeleeza vema. Kama uliweza kusamehe ni vzur. Ila kiukwel voda wanapiga pesa za watu saaana hususan kwny internet data zinasepa mnoo. Na hadi watu baadhi kulalamika hela zao m_pesa kupotea bila sababu. Mm nimtumiaj wa voda ila kwa shinikizo la watu wa nyumban kuwasliana nao ila siwakubal voda. Ni wahuni

Rooney · May 23, 2019

Ahmad Abdurahman said:
Ok, sawa mkuu umeeleeza vema. Kama uliweza kusamehe ni vzur. Ila kiukwel voda wanapiga pesa za watu saaana hususan kwny internet data zinasepa mnoo. Na hadi watu baadhi kulalamika hela zao m_pesa kupotea bila sababu. Mm nimtumiaj wa voda ila kwa shinikizo la watu wa nyumban kuwasliana nao ila siwakubal voda. Ni wahuni

Dohh..poleni asee..
I guess haya mambo mpaka yakukute ndo mtu unapata experience.
Kwa haya yaliyowatokea mkuu ukiwashtaki ni fidia ndefu saana ila uhuni huu sio kabisa.
Poleni wote mliokutana nayo haya

Nataka kuwashtaki Vodacom

JF-Expert Member

JF-Expert Member

JF-Expert Member

JF-Expert Member

JF-Expert Member

JF-Expert Member

JF-Expert Member

JF-Expert Member

JF-Expert Member

JF-Expert Member

JF-Expert Member

JF-Expert Member

JF-Expert Member

JF-Expert Member

JF-Expert Member

JF-Expert Member

JF-Expert Member

JF-Expert Member

JF-Expert Member

JF-Expert Member

Similar Discussions