Kazi TTCL
- Thread starter Anniem
- Start date
Saint Ivuga
JF-Expert Member
- Aug 21, 2008
- 54,363
- 58,386
unasikitisha kijana.unaonaje ungenyamaza?
Jewel
Senior Member
- May 1, 2008
- 176
- 62
VACANCIES:
Applications are invited from suitably qualified and competent TTCL Professionals to apply for the following positions currently existing in the newly established department to run NICTTBB
The National ICT Backbone Department is a new department in TTCL created in May 2010 to assist TTCL operates and manage the National ICT Backbone Infrastructure effectively on behalf of the Government. This role is quite exciting and challenging given the expectations of the Government and other stakeholders. TTCL on its part sees this as yet another opportunity to partner with the Government and other stakeholders to grow its business. Management is hereby inviting employees with requisite qualifications and experience to fill the following positions:
1. Position Number: 1500000
Position Title: Head National ICTBB
Reports to: Chief Executive Officer
Direct Reports: Operations Manager - NICTBB
Location: HQ
Objective:
This position seeks to provide strategic leadership and direction to TTCL with the view to ensure that the company manages and operates the National ICT Backbone on behalf of the Government efficiently and meets expectations and interests of the Government and other stakeholders as per the signed Memorandum of Understanding with the Government.
Key Duties and Responsibilities:
1. To ensure TTCL fully complies with the National ICT Backbone management and operations obligations as outlined in the signed Memorandum of Understanding with the Government
2. To ensure actual customers needs and future demand forecasts are established with the view to properly plan capacity requirements, draw sales targets and revenue projections.
3. To ensure strategies for acquisition and retention of the National ICT Backbone customers are developed and implemented with the view to maximize the backbones capacity utilization and meet the revenue targets as per the signed Memorandum of Understanding
4. To ensure sales plans and strategies to market the National ICT capacity are developed, disseminated and timely implemented in line with the Governments interests and other stakeholders expectations.
5. To ensure capacity utilization and service level agreements signed with National ICT Backbone customers and other stakeholders are adhered to and properly kept.
6. To ensure distribution channels for the National ICT Backbone usage are established, operationalize and communicated to all stakeholders.
7. To ensure the National ICT customers are timely and accurately billed and the bills are settled as per the agreed terms prescribed in the Capacity Reference Offer.
8. To ensure the National ICT investment and operational costs across the company in terms of materials and human capital are tracked down properly and recorded as per established terms and guidelines for Accounts Separation.
9. To build and sustain good relationships with the National ICT Backbone customers and ensure their business issues including faults clearance and billing disputes are timely resolved
10. To ensure existence of performance capabilities within the department and employees are actively involved in continuous learning and development to enable National ICT department meet the current and anticipated human resources performance requirements.
11. To timely report to the Senior Management Team and or the Government the high level National ICT Backbone issues and information that need to be reported to the Government and other stakeholder for attention and or decision.
12. To practice transparency and sound business culture that fosters TTCLs corporate values, accountability, and good governance at all levels of National ICT operations.
13. To provide National ICT Backbone inputs worth to be incorporated in TTCLs corporate planning processes and develop departmental functional plans that support realization of National ICT overall objectives.
14. To be accountable for the performance of employees under the department including setting performance objectives, targets, conducting regular performance reviews and feedbacks, and mentoring to maximize employees job satisfaction.
15. To monitor and control costs and expenses and ensure efficient utilization, management and security of resources under the National ICT Backbone department.
16. To implement and exercise delegated authorities and any other instructions and directives as may be issued by Executive Management from time to time.
Key Accountabilities:
1. Existence business demand forecasts, sales plans and strategies for effective utilization of National ICT Backbone capacity to meet the stakeholders expectations and achieve revenue targets.
2. Proper management of the National ICT Backbone customers service level agreements and accounts.
3. Timely reporting of the National ICT Backbone critical issues and information that require immediate attention and or decision by Executive Management Team and or the Government
4. Management, usage and security of National ICT Backbone and TTCL resources and assets under the department.
5. Development of Human Resources performance capabilities and succession planning.
Key Profile/Competencies:
A University degree in Sales/Marketing/Business Administration/Telecommunication Engineering/Information Technology or equivalent qualifications from a recognized institution. Post graduate qualifications will be an added advantage
At least 5 years experience in a senior position in the telecommunication sector.
Excellent interpersonal, communication, analytical and negotiation skills with clear understanding of the telecom industry especially traffic and sales management.
Business acumen with the ability to focus on results and provide innovative ideas and solutions
Ability to guide , interface and provide direction to a number of stakeholders
A strong orientation towards results, with a proven record of performance.
Ability to develop, motivate and sustain effective team work
2. Position Number: 1510000
Position Title: Operations Manager - NICTBB
Reports to: Head NICTBB
Direct Reports: Commercial Officer NICTBB
Technical Coordinator - NICTBB
Location: HQ
Objective:
This job seeks to ensure that the National ICT Backbone is efficiently managed and its business potentials are fully exploited and turned in service orders to meet Governments interests and other stakeholders expectations interest as per the signed Memorandum of Understanding with the Government
Key Duties and Responsibilities:
17. To identify customer needs and ensure that demand forecast is done properly with the view to develop realistic sales plans, revenue projections and rollout plans.
18. To develop and implement effective and continuous customers interface and interaction mechanisms to achieve high customer satisfaction and retention
19. To build and sustain effective interfaces and work relations with the Government, licensed telecommunication operators and other key stakeholders of the National ICT Backbone.
20. To ensure that customers information are protected and kept with high level of confidentiality and are not divulged to third parties so as to maintain customers confidence and trust in the manner and operations of National ICT Backbone
21. To prepare periodic National ICT Backbone performance reports in order to keep TTCL Senior Management informed of key successes and challenges encountered for remedial actions and or decision going forward.
22. To manage, handle and ensure that all matters relating to orders and service provisioning, bills payments, billing disputes resolution and faults clearance are timely attended to.
23. To constantly liaise with Business Centers across the company in order to guide, facilitate and support them to provide timely and excellent services to the National ICT Backbone customers in their respective centers.
24. To prepare and timely submit to the Head National ICT key reports and critical information and issues that require the attention and or decision/solution by the Management and or the Government
25. To address performance capability issues within the unit and ensure employees are actively involved in continuous learning and development that enable the department meet the current and anticipated human resources performance requirements
26. To practice transparency and sound business culture that fosters TTCLs corporate image, values, accountability, and good governance at all levels of operations within the unit.
27. To be accountable for the performance of the employees under unit including setting performance objectives, conducting regular performance reviews and providing feedbacks, coaching and mentoring to maximize employees job satisfaction.
28. To monitor and control costs and expenses within the unit and ensure efficient usage, management and security of resources under the National ICT department.
29. To implement and exercise delegated authorities and any other instructions and directives as may be issued by the Head of department from time to time.
Key Accountabilities:
1. Development of sound and implementable National ICT Backbone sales and marketing plans and strategies
2. Establishment and implement an effective accounts management and service order handling processes, procedures and guidelines
3. Implementation follow-ups and management of the service level agreements between the department and customers/other operators or stakeholders
4. Billing and revenue collection from customers
5. Establishment of effective interfaces and customers relationship management mechanisms with various stakeholders within and outside the company
6. Timely reporting of issues that require immediate attention and or decision by TTCL Management and or Government
7. Management, utilization and security of the National ICT and TTCL resources and assets under the unit.
8. Human Resources capacity building and succession planning.
Key Profile/Competencies:
A University degree in Sales/Marketing/Business Administration/ Telecommunication Engineering or equivalent qualifications from a recognized institution. Post graduate qualifications will be an added advantage
Three (3) years experience in telecommunication/ICT industry two (2) of which should be in supervisory level.
Excellent interpersonal, communication, analytical and negotiation skills with clear understanding of the telecom industry sales management.
Business acumen with the ability to focus on results and provide innovative ideas and solutions
Ability to guide, interface and provide direction to a number of stakeholders
A strong orientation towards results, with a proven record of performance.
Ability to motivate and sustain effective team work
3. Position Number: 1511000
Position Title: Commercial Officer - NICTBB
Reports to: Operations Manager NICTBB
Department: National ICTBB
Location: HQ
Date: 2011
Objective:
This position is responsible for the National ICT Backbone sales and service orders handling, demand forecast, capacity leasing, accounts management and billing to realize capacity utilization objectives and revenue targets.
Key Duties and Responsibilities:
1. To implement sales and marketing plans and strategies that suit demands and requirements of specific segments of National ICT Backbone customers to meet Government interests and other stakeholders expectations.
2. To interact/interface with the National ICT Backbone customers and other stakeholders/licensed operators with the view to forecast future demands for inclusion in the general service order handling portfolio
3. To ensure that service ordering and provisioning are executed timely as per agreed Service Level Agreement (SLA)
4. To provide TTCLs backbone capacity planning office with the demand forecast and market intelligence inputs to be used for planning future enhancements to the National ICT Backbone facilities
5. To prepare and compile periodic sales reports, customer records and information, capacity utilization, service agreements, accounts management, revenue performance and ensure they are kept under safe custody and confidential
6. To carefully manage billing of National ICT Backbone services by ensuring that bills are settled as per respective service agreements and the revenue is recorded in the National ICT Backbone books of accounts.
7. To establish and implement clear and effective interfaces with the technical office at the HQ, and back office service provisioning teams across the company with the view to ensure service orders from other operators are promptly attended to.
8. To ensure that TTCL teams dealing with the National ICT commercial operations comply with National ICT Backbone quality management standards including adherence to laid down processes, procedures and proper documentation of all transactions and records keeping.
9. To advise the National ICT Operations Manager on the commercial performance capabilities and capacity building initiatives required within the department to be able to meet current and anticipated human resources requirements.
10. To prepare periodic sales and revenue performance reports highlighting areas with critical challenges and submit recommendations for correction and or improvement going forward to the National ICT Operations Manager.
11. To monitor and control costs and expenses and ensure efficient usage, management and security of the company or National ICT resources under your custody
12. To take proactive steps to constantly monitor, detect and eliminate internal and or external fraud as it relates to the commercial operations of National ICT Backbone.
13. To ensure that National ICT Backbone financial returns and related reports are prepared timely in accordance with the General Acceptable Standards.
14. To implement and exercise delegated authority and any other instructions and directives as may be issued by the National ICT Operations Manager from time to time.
Key Accountabilities:
1. Implementation of approved National ICT Backbone sales and marketing plans.
2. Achievement of revenue targets
3. Availability of capacity service provisioning processes and procedures and their dissemination to various stakeholders
4. Follow up implementation of agreed service agreements
5. Existence of smooth interfaces and effective customers relationship management with various National ICT stakeholders within and outside TTCL.
6. Timely preparation and submission periodic business reports to the National ICT Operations Manager.
Key Qualifications/Experience/Skills:
A University degree in Business Administration/Marketing/Economics or equivalent qualifications from a recognized Institution.
Three (3) years experience in sales and marketing functions preferably in telecommunication industry
Business acumen coupled with ability to provide innovative ideas and solutions
Excellent negotiation skills and an ability to build a winning team
A strong orientation towards results with a proven record of performance
4. Position Number: 1512000
Position Title: Technical Coordinator - NICTBB
Reports to: Operations Manager NICTBB
Direct Reports:
Department: National ICTBB
Location: HQ
Objective:
This position is responsible for coordinating the National ICT Backbone technical issues between the front office at HQ, back offices and other stakeholders with the view to ensure the backbone reliability and service assurance.
Key Duties and Responsibilities:
1. To be a single point of contact between TTCLs front office at HQ and back offices in handling clients of the National ICT Backbone technical and service assurance related issues.
2. To coordinate and monitor faults reporting and resolution within the National ICT Backbone and provide timely feedback to affected clients
3. To establish and implement clear and effective interfaces between the National ICT Backbone clients, Network Management Centre (NMC) and service provisioning and faults management teams across the company.
4. To coordinate and monitor service provisioning and faults management across the company with the view to ensure prompt response to the National ICT Backbone technical issues.
5. To prepare the National ICT Backbone faults management and other periodic technical reports pinpointing out critical areas of concerns and timely submit recommendations for corrections and or improvements going forward to the Operations Manager National ICT.
6. To ensure that TTCL teams dealing with the National ICT technical operations comply with the National ICT quality management standards including adherence to laid down processes, procedures and proper documentation of all transactions.
7. To advise the National ICT Operations Manager on the technical performance capabilities and capacity building initiatives required within the department to be able to meet current and anticipated human resources requirements.
8. To coordinate and monitor costs and expenses and ensure efficient usage, management and security of the company or National ICT resources under your custody
9. To take proactive steps to constantly monitor, detect and eliminate internal and or external fraud as it relates to the technical operations of National ICT Backbone.
10. To implement and exercise delegated authority and any other instructions and directives as may be issued by the National ICT Operations Manager from time to time.
Key Accountabilities:
1. National ICT Backbone services availability and reliability
2. Strong and effective interface mechanisms with HQ office, back offices in the regions and other operators/stakeholders
3. Adherence to service level agreements and network quality standard requirements in terms of technical processes and procedures.
4. Timely response to and resolution of faults and other technical related issues
5. Timely preparation and submission of periodic technical reports to the National ICT Operations Manager
Profile/ Key Competencies:
A University degree in Electrical/Electronics/Telecommunication Engineering or its equivalent qualifications from a recognized institution with a wide exposure to general telecommunication network especially the Optical fibre.
At least three years experience in the operation and maintenance activities of telecommunication network.
Good interpersonal, communication and coordination skills
Strong analytical skills and ability to guide interface and consider different options for optimized solutions.
A strong orientation towards results and ability to work under pressure
Mode of Application:
You are requested to follow the instructions provided in the application form. Failure to comply with the instructions may lead to disqualification of application form. Failure to comply with the instructions may lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553, 022 214 2610, 022 214 2607 during working hours for assistance
Closing date and time: On 06/28/2011 at 16.30 hrs
Applications are invited from suitably qualified and competent TTCL Professionals to apply for the following positions currently existing in the newly established department to run NICTTBB
The National ICT Backbone Department is a new department in TTCL created in May 2010 to assist TTCL operates and manage the National ICT Backbone Infrastructure effectively on behalf of the Government. This role is quite exciting and challenging given the expectations of the Government and other stakeholders. TTCL on its part sees this as yet another opportunity to partner with the Government and other stakeholders to grow its business. Management is hereby inviting employees with requisite qualifications and experience to fill the following positions:
1. Position Number: 1500000
Position Title: Head National ICTBB
Reports to: Chief Executive Officer
Direct Reports: Operations Manager - NICTBB
Location: HQ
Objective:
This position seeks to provide strategic leadership and direction to TTCL with the view to ensure that the company manages and operates the National ICT Backbone on behalf of the Government efficiently and meets expectations and interests of the Government and other stakeholders as per the signed Memorandum of Understanding with the Government.
Key Duties and Responsibilities:
1. To ensure TTCL fully complies with the National ICT Backbone management and operations obligations as outlined in the signed Memorandum of Understanding with the Government
2. To ensure actual customers needs and future demand forecasts are established with the view to properly plan capacity requirements, draw sales targets and revenue projections.
3. To ensure strategies for acquisition and retention of the National ICT Backbone customers are developed and implemented with the view to maximize the backbones capacity utilization and meet the revenue targets as per the signed Memorandum of Understanding
4. To ensure sales plans and strategies to market the National ICT capacity are developed, disseminated and timely implemented in line with the Governments interests and other stakeholders expectations.
5. To ensure capacity utilization and service level agreements signed with National ICT Backbone customers and other stakeholders are adhered to and properly kept.
6. To ensure distribution channels for the National ICT Backbone usage are established, operationalize and communicated to all stakeholders.
7. To ensure the National ICT customers are timely and accurately billed and the bills are settled as per the agreed terms prescribed in the Capacity Reference Offer.
8. To ensure the National ICT investment and operational costs across the company in terms of materials and human capital are tracked down properly and recorded as per established terms and guidelines for Accounts Separation.
9. To build and sustain good relationships with the National ICT Backbone customers and ensure their business issues including faults clearance and billing disputes are timely resolved
10. To ensure existence of performance capabilities within the department and employees are actively involved in continuous learning and development to enable National ICT department meet the current and anticipated human resources performance requirements.
11. To timely report to the Senior Management Team and or the Government the high level National ICT Backbone issues and information that need to be reported to the Government and other stakeholder for attention and or decision.
12. To practice transparency and sound business culture that fosters TTCLs corporate values, accountability, and good governance at all levels of National ICT operations.
13. To provide National ICT Backbone inputs worth to be incorporated in TTCLs corporate planning processes and develop departmental functional plans that support realization of National ICT overall objectives.
14. To be accountable for the performance of employees under the department including setting performance objectives, targets, conducting regular performance reviews and feedbacks, and mentoring to maximize employees job satisfaction.
15. To monitor and control costs and expenses and ensure efficient utilization, management and security of resources under the National ICT Backbone department.
16. To implement and exercise delegated authorities and any other instructions and directives as may be issued by Executive Management from time to time.
Key Accountabilities:
1. Existence business demand forecasts, sales plans and strategies for effective utilization of National ICT Backbone capacity to meet the stakeholders expectations and achieve revenue targets.
2. Proper management of the National ICT Backbone customers service level agreements and accounts.
3. Timely reporting of the National ICT Backbone critical issues and information that require immediate attention and or decision by Executive Management Team and or the Government
4. Management, usage and security of National ICT Backbone and TTCL resources and assets under the department.
5. Development of Human Resources performance capabilities and succession planning.
Key Profile/Competencies:
A University degree in Sales/Marketing/Business Administration/Telecommunication Engineering/Information Technology or equivalent qualifications from a recognized institution. Post graduate qualifications will be an added advantage
At least 5 years experience in a senior position in the telecommunication sector.
Excellent interpersonal, communication, analytical and negotiation skills with clear understanding of the telecom industry especially traffic and sales management.
Business acumen with the ability to focus on results and provide innovative ideas and solutions
Ability to guide , interface and provide direction to a number of stakeholders
A strong orientation towards results, with a proven record of performance.
Ability to develop, motivate and sustain effective team work
2. Position Number: 1510000
Position Title: Operations Manager - NICTBB
Reports to: Head NICTBB
Direct Reports: Commercial Officer NICTBB
Technical Coordinator - NICTBB
Location: HQ
Objective:
This job seeks to ensure that the National ICT Backbone is efficiently managed and its business potentials are fully exploited and turned in service orders to meet Governments interests and other stakeholders expectations interest as per the signed Memorandum of Understanding with the Government
Key Duties and Responsibilities:
17. To identify customer needs and ensure that demand forecast is done properly with the view to develop realistic sales plans, revenue projections and rollout plans.
18. To develop and implement effective and continuous customers interface and interaction mechanisms to achieve high customer satisfaction and retention
19. To build and sustain effective interfaces and work relations with the Government, licensed telecommunication operators and other key stakeholders of the National ICT Backbone.
20. To ensure that customers information are protected and kept with high level of confidentiality and are not divulged to third parties so as to maintain customers confidence and trust in the manner and operations of National ICT Backbone
21. To prepare periodic National ICT Backbone performance reports in order to keep TTCL Senior Management informed of key successes and challenges encountered for remedial actions and or decision going forward.
22. To manage, handle and ensure that all matters relating to orders and service provisioning, bills payments, billing disputes resolution and faults clearance are timely attended to.
23. To constantly liaise with Business Centers across the company in order to guide, facilitate and support them to provide timely and excellent services to the National ICT Backbone customers in their respective centers.
24. To prepare and timely submit to the Head National ICT key reports and critical information and issues that require the attention and or decision/solution by the Management and or the Government
25. To address performance capability issues within the unit and ensure employees are actively involved in continuous learning and development that enable the department meet the current and anticipated human resources performance requirements
26. To practice transparency and sound business culture that fosters TTCLs corporate image, values, accountability, and good governance at all levels of operations within the unit.
27. To be accountable for the performance of the employees under unit including setting performance objectives, conducting regular performance reviews and providing feedbacks, coaching and mentoring to maximize employees job satisfaction.
28. To monitor and control costs and expenses within the unit and ensure efficient usage, management and security of resources under the National ICT department.
29. To implement and exercise delegated authorities and any other instructions and directives as may be issued by the Head of department from time to time.
Key Accountabilities:
1. Development of sound and implementable National ICT Backbone sales and marketing plans and strategies
2. Establishment and implement an effective accounts management and service order handling processes, procedures and guidelines
3. Implementation follow-ups and management of the service level agreements between the department and customers/other operators or stakeholders
4. Billing and revenue collection from customers
5. Establishment of effective interfaces and customers relationship management mechanisms with various stakeholders within and outside the company
6. Timely reporting of issues that require immediate attention and or decision by TTCL Management and or Government
7. Management, utilization and security of the National ICT and TTCL resources and assets under the unit.
8. Human Resources capacity building and succession planning.
Key Profile/Competencies:
A University degree in Sales/Marketing/Business Administration/ Telecommunication Engineering or equivalent qualifications from a recognized institution. Post graduate qualifications will be an added advantage
Three (3) years experience in telecommunication/ICT industry two (2) of which should be in supervisory level.
Excellent interpersonal, communication, analytical and negotiation skills with clear understanding of the telecom industry sales management.
Business acumen with the ability to focus on results and provide innovative ideas and solutions
Ability to guide, interface and provide direction to a number of stakeholders
A strong orientation towards results, with a proven record of performance.
Ability to motivate and sustain effective team work
3. Position Number: 1511000
Position Title: Commercial Officer - NICTBB
Reports to: Operations Manager NICTBB
Department: National ICTBB
Location: HQ
Date: 2011
Objective:
This position is responsible for the National ICT Backbone sales and service orders handling, demand forecast, capacity leasing, accounts management and billing to realize capacity utilization objectives and revenue targets.
Key Duties and Responsibilities:
1. To implement sales and marketing plans and strategies that suit demands and requirements of specific segments of National ICT Backbone customers to meet Government interests and other stakeholders expectations.
2. To interact/interface with the National ICT Backbone customers and other stakeholders/licensed operators with the view to forecast future demands for inclusion in the general service order handling portfolio
3. To ensure that service ordering and provisioning are executed timely as per agreed Service Level Agreement (SLA)
4. To provide TTCLs backbone capacity planning office with the demand forecast and market intelligence inputs to be used for planning future enhancements to the National ICT Backbone facilities
5. To prepare and compile periodic sales reports, customer records and information, capacity utilization, service agreements, accounts management, revenue performance and ensure they are kept under safe custody and confidential
6. To carefully manage billing of National ICT Backbone services by ensuring that bills are settled as per respective service agreements and the revenue is recorded in the National ICT Backbone books of accounts.
7. To establish and implement clear and effective interfaces with the technical office at the HQ, and back office service provisioning teams across the company with the view to ensure service orders from other operators are promptly attended to.
8. To ensure that TTCL teams dealing with the National ICT commercial operations comply with National ICT Backbone quality management standards including adherence to laid down processes, procedures and proper documentation of all transactions and records keeping.
9. To advise the National ICT Operations Manager on the commercial performance capabilities and capacity building initiatives required within the department to be able to meet current and anticipated human resources requirements.
10. To prepare periodic sales and revenue performance reports highlighting areas with critical challenges and submit recommendations for correction and or improvement going forward to the National ICT Operations Manager.
11. To monitor and control costs and expenses and ensure efficient usage, management and security of the company or National ICT resources under your custody
12. To take proactive steps to constantly monitor, detect and eliminate internal and or external fraud as it relates to the commercial operations of National ICT Backbone.
13. To ensure that National ICT Backbone financial returns and related reports are prepared timely in accordance with the General Acceptable Standards.
14. To implement and exercise delegated authority and any other instructions and directives as may be issued by the National ICT Operations Manager from time to time.
Key Accountabilities:
1. Implementation of approved National ICT Backbone sales and marketing plans.
2. Achievement of revenue targets
3. Availability of capacity service provisioning processes and procedures and their dissemination to various stakeholders
4. Follow up implementation of agreed service agreements
5. Existence of smooth interfaces and effective customers relationship management with various National ICT stakeholders within and outside TTCL.
6. Timely preparation and submission periodic business reports to the National ICT Operations Manager.
Key Qualifications/Experience/Skills:
A University degree in Business Administration/Marketing/Economics or equivalent qualifications from a recognized Institution.
Three (3) years experience in sales and marketing functions preferably in telecommunication industry
Business acumen coupled with ability to provide innovative ideas and solutions
Excellent negotiation skills and an ability to build a winning team
A strong orientation towards results with a proven record of performance
4. Position Number: 1512000
Position Title: Technical Coordinator - NICTBB
Reports to: Operations Manager NICTBB
Direct Reports:
Department: National ICTBB
Location: HQ
Objective:
This position is responsible for coordinating the National ICT Backbone technical issues between the front office at HQ, back offices and other stakeholders with the view to ensure the backbone reliability and service assurance.
Key Duties and Responsibilities:
1. To be a single point of contact between TTCLs front office at HQ and back offices in handling clients of the National ICT Backbone technical and service assurance related issues.
2. To coordinate and monitor faults reporting and resolution within the National ICT Backbone and provide timely feedback to affected clients
3. To establish and implement clear and effective interfaces between the National ICT Backbone clients, Network Management Centre (NMC) and service provisioning and faults management teams across the company.
4. To coordinate and monitor service provisioning and faults management across the company with the view to ensure prompt response to the National ICT Backbone technical issues.
5. To prepare the National ICT Backbone faults management and other periodic technical reports pinpointing out critical areas of concerns and timely submit recommendations for corrections and or improvements going forward to the Operations Manager National ICT.
6. To ensure that TTCL teams dealing with the National ICT technical operations comply with the National ICT quality management standards including adherence to laid down processes, procedures and proper documentation of all transactions.
7. To advise the National ICT Operations Manager on the technical performance capabilities and capacity building initiatives required within the department to be able to meet current and anticipated human resources requirements.
8. To coordinate and monitor costs and expenses and ensure efficient usage, management and security of the company or National ICT resources under your custody
9. To take proactive steps to constantly monitor, detect and eliminate internal and or external fraud as it relates to the technical operations of National ICT Backbone.
10. To implement and exercise delegated authority and any other instructions and directives as may be issued by the National ICT Operations Manager from time to time.
Key Accountabilities:
1. National ICT Backbone services availability and reliability
2. Strong and effective interface mechanisms with HQ office, back offices in the regions and other operators/stakeholders
3. Adherence to service level agreements and network quality standard requirements in terms of technical processes and procedures.
4. Timely response to and resolution of faults and other technical related issues
5. Timely preparation and submission of periodic technical reports to the National ICT Operations Manager
Profile/ Key Competencies:
A University degree in Electrical/Electronics/Telecommunication Engineering or its equivalent qualifications from a recognized institution with a wide exposure to general telecommunication network especially the Optical fibre.
At least three years experience in the operation and maintenance activities of telecommunication network.
Good interpersonal, communication and coordination skills
Strong analytical skills and ability to guide interface and consider different options for optimized solutions.
A strong orientation towards results and ability to work under pressure
Mode of Application:
You are requested to follow the instructions provided in the application form. Failure to comply with the instructions may lead to disqualification of application form. Failure to comply with the instructions may lead to disqualification of application.
The job reference number should be clearly indicated in the space provided on the application form
If any difficulties when applying contact our system administrator on 022 214 2553, 022 214 2610, 022 214 2607 during working hours for assistance
Closing date and time: On 06/28/2011 at 16.30 hrs
Yo Yo
JF-Expert Member
- May 31, 2008
- 11,217
- 1,702
Jovinarchard
Member
- Jan 9, 2011
- 5
- 0
Imekaa poa.
nestorysillayo
Member
- Dec 22, 2009
- 15
- 2
sasa hii web ya TTCL haifunguki wakuu mmeshaijaribu?na hawapokei hard copy ,
Hapo ndio patamu mwisho tarehe 28/06/2011 halafu uki-create account ktk web yao haikubali/kuna jinsi inakuwa jaribu uone mimi nimejaribu na huwezi apply till you have an account
Hapo ndio patamu mwisho tarehe 28/06/2011 halafu uki-create account ktk web yao haikubali/kuna jinsi inakuwa jaribu uone mimi nimejaribu na huwezi apply till you have an account
Kanungila Karim
JF-Expert Member
- Apr 29, 2016
- 20,744
- 25,444
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