Nice sunday everyone,
A member recently told us how disatisfied he is about the New Hotpoint Stb he had just bought.
This is clearly a case of consumer disatisfaction.
Here is what you should do, write an email to hotpoint Kenya and cc the consumer federation of Kenya - Cofek telling them how disatisfied you are and that they should replace the STB or refund your money. Remember to mention the model and serial number of the Stb. Attach a scanned copy of your reciept and warranty card, and always photocopy for future use.
I hope you never threw away any of the packaging, reciept or warranty card, if they choose to replace, you will be required to return them. They should replace the stb if not so, refund your money. If they replace the Stb and if it still falls short of expectation, then demand your money back. If Hotpoint does not then its time to let out the Sharp teethed Dog Cofek. Email them again and cc hotpoint about what they did not do. Let the dog fight your battle for you now and for sure you will get your money back guaranteed.