Where taxpayers feel uneasy: A look at tanzania's taxpayer

Dec 18, 2023
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Introduction:

As the year draws to a close in Tanzania, taxpayers find themselves entangled in a web of concerns that casts a shadow of unease over their financial landscape. The intricacies of tax regulations, coupled with the looming specter of errors leading to penalties or interest, issues surrounding revenue expenditure, tax dispute resolution, and the dynamic interaction between taxpayers and tax administrators collectively create an environment where individuals and businesses alike grapple with uncertainty.

This article delves into the key areas where Tanzanian taxpayers frequently experience unease and explores potential strategies to alleviate these concerns.

Tax Law Complexity

Foremost among the sources of unease for Tanzanian taxpayers is the labyrinthine complexity of tax laws and regulations. The intricacies of the system often prove overwhelming, posing a significant challenge for individuals to comprehend and navigate with confidence. This complexity significantly heightens the likelihood of errors, fostering anxiety among careful taxpayers who strive for compliance and adherence to the tax law.

Changes in Tax Laws

The ever-evolving nature of tax laws and regulations aggravates uncertainty among taxpayers. Keeping abreast of these changes and comprehending their implications on personal or business finances becomes an intimidating task. Concerns arise about inadvertently violating new rules and regulations, with substantial shifts occurring annually. This volatile landscape perpetuates a sense of unease among taxpayers, further complicating financial planning.

Record-Keeping

The foundation of tax compliance lies in accurate and organized record-keeping. Taxpayers lacking confidence in their record-keeping practices or fearing the loss of crucial documents experience heightened unease, particularly as the end of the year approaches. The importance of meticulous record-keeping becomes increasingly evident as taxpayers strive to maintain transparency and mitigate concerns related to audits and compliance.

Audit Concerns

The specter of being audited by tax authorities looms large and is a significant source of stress for taxpayers, even those who believe they have adhered to the rules diligently. The audit process itself, aimed at identifying problems and potentially increasing tax liabilities, induces anxiety. This fear underscores the imperative need for meticulous compliance to moderate concerns about potential audits and their consequences.

Uncertainty Regarding Deductions and Credits

Understanding the applicability of deductions and credits in specific situations is a common source of confusion. Taxpayers may feel uneasy about potentially missing out on tax-saving opportunities or incorrectly claiming benefits, amplifying their concerns in navigating the tax landscape.

Central and Local Governments Taxes

Navigating the complexities of central and local taxes proves challenging, particularly for individuals with diverse income sources or those who move frequently. The imposition of multiple taxes and levies on a single business by central and local governments compounds the unease. Varying tax laws across jurisdictions further contribute to the overall sense of uncertainty among taxpayers as they strive to navigate the intricate web of central and local tax obligations.

Expenditure of Government Revenue

The expenditure of government revenue, a critical component of public administration, hinges entirely on the collection of funds from taxpayers. However, this vital financial cycle becomes a source of discontent as, year after year, the Controller and Auditor General (CAG) report exposes misappropriation and embezzlement of government funds. This recurrent trend, coupled with the consistent rise in the percentage of the current budget every financial year, instills unease among taxpayers, leading some to contemplate evasion or avoidance of taxes.

Roadside Declarations

Roadside declarations on tax matters issued by high-ranking leaders, while seemingly authoritative, often lack the necessary legal foundation. This phenomenon creates an environment of unease among taxpayers and poses challenges for tax administrators. Addressing this issue requires a concerted effort to enhance transparency, communication, and education to ensure that tax compliance is based on legitimate legal mandates rather than arbitrary pronouncements. Only through such measures can a fair and just tax system be maintained, fostering trust and confidence among taxpayers.

Tax Administrators’ Perception

In the realm of taxing authority, a disconcerting dynamic emerges as tax administrators, rather than viewing taxpayers as partners in the nation-building process, often treat them as potential tax evaders. This adversarial approach contrasts sharply with the ideal of a collaborative partnership in all aspects of tax administration. The failure of tax administrators to fully leverage their professionalism in attending to taxpayers' affairs contributes to a disconnect. Taxpayers invest effort in economic activities, yet the taxing authority's collection seems detached from this process, causing a lack of appreciation and fostering unease among taxpayers.

Tax Objections

Taxpayers, when dissatisfied with tax assessments, are mandated to file complaints through tax objections. However, this process is not without its challenges. The tax authority issuing the contested assessments also determines the objections. To compound matters, for an objection to be considered, the taxpayer is required to deposit the undisputed tax or one-third of it, whichever is greater. The potential for the tax administrators to issue assessments with unreasonably high tax liabilities, rendering taxpayers unable to deposit the required amount, creates a situation where taxpayers feel cornered and uneasy.

Duration of Objection Determination

The taxing authority, tasked with evaluating its own assessments, imposes a time-frame of six months for determining taxpayers' objections. This duration, although already deemed fairly unreasonable, can, in practice, extend beyond six months without resolution. The prolonged and uncertain objection determination period amplifies the unease felt by taxpayers, leaving them in a state of limbo.

Application for Waiver

A paradoxical situation unfolds as the same taxing authority that issues objected assessments and is obligated to determine objections after taxpayer deposits is also entrusted with granting or denying waivers for those objecting assessments. This scenario, fostering potential conflicts of interest and compromising factors between taxpayers and tax administrators, contributes to an environment where taxpayers harbor feelings of unease.

Adjudication of Tax Disputes

The adjudication of tax disputes, a pivotal aspect of tax administration, introduces another layer of concern for taxpayers. The Tax Revenue Appeals Board and Tribunal, tasked with impartiality, sometimes feature members who were formerly tax administrators. This dual role during retirement or secondment creates a perception of bias and compromises the integrity of the adjudication process. Such instances leave taxpayers uneasy as they navigate a system where those who once held regulatory roles now sit in judgment.

Tax ombudsman

The Tax Ombudsman in Tanzania was established as an independent office to provide taxpayers with a mechanism for addressing grievances and ensuring that their concerns are heard and resolved. The intent behind creating such an institution is to foster transparency, accountability, and fairness in the tax administration process. However, the reality on the ground suggests that the Tax Ombudsman's potential to act independently may be compromised due to its staffing structure.

One of the primary reasons for the unease among taxpayers is the significant presence of tax administrators within the Tax Ombudsman's office. The very individuals responsible for enforcing tax laws and regulations are now tasked with reviewing and adjudicating complaints against their own colleagues. This inherent conflict of interest raises valid concerns about the Ombudsman's ability to provide a fair and unbiased platform for dispute resolution.

The unease among taxpayers regarding the current structure of the Tax Ombudsman in Tanzania is a valid concern that needs careful consideration. Upholding the principles of impartiality and independence is crucial to maintaining public trust in the tax administration system. By implementing reforms that address the perceived bias, Tanzania can strengthen the effectiveness of its Tax Ombudsman and ensure that it serves as a fair and just avenue for resolving taxpayer grievances.

In conclusion, as taxpayers in Tanzania navigate the complexities of the fiscal landscape, it is imperative for the government to implement substantial interventions that address the prevailing unease. Seeking guidance from qualified professionals such as accountants, tax preparers, tax lawyers, or financial advisors stands out as a practical and viable strategy. These experts not only offer invaluable assistance in ensuring accurate compliance with tax regulations but also provide crucial insights into individual financial situations. As the Tanzanian tax environment continues to evolve, staying informed and proactively seeking professional assistance remain indispensable practices for alleviating the concerns that taxpayers face, especially as the year draws to a close.

By fostering a collaborative relationship between taxpayers and knowledgeable professionals, a more transparent, efficient, and equitable tax system can be cultivated, fostering economic growth and financial stability in the nation.

The author (Respicius E. Mwijage) is a Tax lawyer with experience in Tax Dispute Resolution.
 
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