Job Description
Application Support Officer II reports to Manager, Information and Communication Technology
Duties and Responsibilities
i) To participate in the provision of professional, timely and effective Business Applications support to SUMATRA employees, including technical advice on matters relating to the computer environment;
ii) To assist in the identification and resolution of ICT Business APPLICATIONS troubleshooting activities to ensure appropriate technical support exists for the continuation of essential ICT Services in a timely, efficient and effective
manner within SUMATRA;
iii) To conduct user acceptance testing of new functionality and / or patches across all modules of available Business Applications and ensure that training environment / database remains the same as production systems;
iv) To assess the benefits, manage and record all changes made to Configuration" settings for all modules in available Business Application;
v) To oversee and maintain Authority's ICT record of hardware and software based on industry recognized best practices (e.g. ITIL)
vi) To maintain records of service level agreement with Authority's ICT vendors;
vii) Deliver a high-level of customer service, which is proactive, cooperative and dependable by analyzing user needs and developing rapport with clients;
viii) Contribute to projects and programs of work that contribute to the effective development, delivery and maintenance of ICT services within SUMATRA;
ix) Ensure Documentation of all stages in the ICT projects;
x) Provides training and support to users for new systems and applications; and
xi) To perform any other duties as may be assigned from time to time by the Supervisor.
Minimum qualifications and Requirements
• Holder of University degree or Advanced Diploma in Computer science, Information Technology, Business Information Systems , Information Systems or equivalent qualification.
• At least six (6) months of similar working experience in a reputable institution.
• Possession of Microsoft Certification will be an added advantage.
CANDIDATES' ATTRIBUTES FOR THE ABOVE VACANT POSITIONS TO BE FILLED:
All Candidates must:
• Demonstrate highest degree of integrity;
• Possess good communication and interpersonal skills;
• Be self-driven and capable of working with minimal supervision;
• Be capable of delivering excellent results while working under pressure with tight schedules and deadlines;
• Possess basic knowledge in Information and Communication Technology (ICT) application, such as; Microsoft Office Word, Excel, Access, Outlook etc.
TERMS OF EMPLOYMENT
Successful candidates will be employed on Unspecified Period of Contract (Permanent and Pensionable Terms). However, the employment will only be confirmed after completion of six (6) months' probation period with candidate's successful performance.
REMUNERATION
Attractive remuneration package will be offered to successful candidates.
MODE OF APPLICATION
Applications should be on APPLICANTS' HANDWRITING indicating the REFERENCE NUMBER (Ref. No.) of the application, accompanied with detailed CURRICULUM VITAE (CV) providing NAMES, POSITIONS and detailed CONTACTS OF THREE (3) RELIABLE REFEREES, and copies of relevant CERTIFICATES and TRANSCRIPTS.
Application letter and the envelope should bear the Ref. No. of the post applied. Application without Ref. No. will not be considered.
Applications with statement/Provisional results or Statements of Results from the Issuing Authority (e.g. NECTA, University, College) where the Certificates have already been issued will not be considered, thus, need not to apply.
DEADLINE FOR RECEIVING APPLICATION
Application should be submitted in envelope to the address below not later than Friday, 18th July, 2014 at 1700 Hrs. Any application received after the due date will not be considered.
Only short listed candidates will be contacted for Interview.
DIRECTOR GENERAL,
SUMATRA HEAD OFFICE,
MAWASILIANO HOUSE,
ALI HASSAN MWINYI RD/NKOMO ST.
P. O. BOX 3093,
DAR ES SALAAM.
This advertisement is also available online. Please visit www.sumatra.or.tz
Application Support Officer II reports to Manager, Information and Communication Technology
Duties and Responsibilities
i) To participate in the provision of professional, timely and effective Business Applications support to SUMATRA employees, including technical advice on matters relating to the computer environment;
ii) To assist in the identification and resolution of ICT Business APPLICATIONS troubleshooting activities to ensure appropriate technical support exists for the continuation of essential ICT Services in a timely, efficient and effective
manner within SUMATRA;
iii) To conduct user acceptance testing of new functionality and / or patches across all modules of available Business Applications and ensure that training environment / database remains the same as production systems;
iv) To assess the benefits, manage and record all changes made to Configuration" settings for all modules in available Business Application;
v) To oversee and maintain Authority's ICT record of hardware and software based on industry recognized best practices (e.g. ITIL)
vi) To maintain records of service level agreement with Authority's ICT vendors;
vii) Deliver a high-level of customer service, which is proactive, cooperative and dependable by analyzing user needs and developing rapport with clients;
viii) Contribute to projects and programs of work that contribute to the effective development, delivery and maintenance of ICT services within SUMATRA;
ix) Ensure Documentation of all stages in the ICT projects;
x) Provides training and support to users for new systems and applications; and
xi) To perform any other duties as may be assigned from time to time by the Supervisor.
Minimum qualifications and Requirements
• Holder of University degree or Advanced Diploma in Computer science, Information Technology, Business Information Systems , Information Systems or equivalent qualification.
• At least six (6) months of similar working experience in a reputable institution.
• Possession of Microsoft Certification will be an added advantage.
CANDIDATES' ATTRIBUTES FOR THE ABOVE VACANT POSITIONS TO BE FILLED:
All Candidates must:
• Demonstrate highest degree of integrity;
• Possess good communication and interpersonal skills;
• Be self-driven and capable of working with minimal supervision;
• Be capable of delivering excellent results while working under pressure with tight schedules and deadlines;
• Possess basic knowledge in Information and Communication Technology (ICT) application, such as; Microsoft Office Word, Excel, Access, Outlook etc.
TERMS OF EMPLOYMENT
Successful candidates will be employed on Unspecified Period of Contract (Permanent and Pensionable Terms). However, the employment will only be confirmed after completion of six (6) months' probation period with candidate's successful performance.
REMUNERATION
Attractive remuneration package will be offered to successful candidates.
MODE OF APPLICATION
Applications should be on APPLICANTS' HANDWRITING indicating the REFERENCE NUMBER (Ref. No.) of the application, accompanied with detailed CURRICULUM VITAE (CV) providing NAMES, POSITIONS and detailed CONTACTS OF THREE (3) RELIABLE REFEREES, and copies of relevant CERTIFICATES and TRANSCRIPTS.
Application letter and the envelope should bear the Ref. No. of the post applied. Application without Ref. No. will not be considered.
Applications with statement/Provisional results or Statements of Results from the Issuing Authority (e.g. NECTA, University, College) where the Certificates have already been issued will not be considered, thus, need not to apply.
DEADLINE FOR RECEIVING APPLICATION
Application should be submitted in envelope to the address below not later than Friday, 18th July, 2014 at 1700 Hrs. Any application received after the due date will not be considered.
Only short listed candidates will be contacted for Interview.
DIRECTOR GENERAL,
SUMATRA HEAD OFFICE,
MAWASILIANO HOUSE,
ALI HASSAN MWINYI RD/NKOMO ST.
P. O. BOX 3093,
DAR ES SALAAM.
This advertisement is also available online. Please visit www.sumatra.or.tz
