Information Technology Intern at WiA Company Limited

[Jamii Opportunities]

Job Overview​

Information Technology Intern

Internship
Dar es Salaam
WiA Company Limited
WIA is a System Integrator, leader specialized in providing Enterprise and government with innovative, reliable and cost effective ICT solutions.

RECENT GRADUATE IT INTERN
Job Description:

• We are looking for a competent Junior IT engineer to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
• An excellent technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
• The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.

Qualifications:

• Tech savvy with working knowledge of office automation products, databases, and remote control.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English, Swahili
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• BSc/BA in IT, Computer Science, or relevant field.
• Information Technology Intern Job Vacancy at WiA Company Limited

Requirements:
Position Type: Full Time
Job Type: Entry level
Send your CV to hr@wia.co.tz

 

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