Mkuu, connect internet then right click my computer, click manage. Then uende kwenye device manager, huko angalia watakua wamelist devices zote ambazo zipo kwenye pc yako, then ukiiona webcam right click then click update software then chagua ku search online, itasearch na baada ya dakika kadhaa itadownload na kuinstall. If the problem persists then ntakupa other alternative.
Regards,
Don Lucchese