Jumatatu tunaanza chapter $
Domain 4Information Systems Operations, Maintenance and SupportProvide assurance that the processes for information systems operations, maintenance and supportmeet the organizations strategies and objectives. Service level management practices and the components within a service level agreement Techniques for monitoring third party compliance with the organizations internal controls Operations and end-user procedures for managing scheduled and non-scheduled processesThe technology concepts related to hardware and network components, system software anddatabase management systems Control techniques that ensure the integrity of system interfaces Software licensing and inventory practices System resiliency tools and techniques (e.g., fault tolerant hardware, elimination of single point offailure, clustering) Database administration practices Capacity planning and related monitoring tools and techniques Systems performance monitoring processes, tools and techniques (e.g., network analyzers, systemutilization reports, load balancing) Problem and incident management practices (e.g., help desk, escalation procedures, tracking) Processes, for managing scheduled and non-scheduled changes to the production systems and/orinfrastructure including change, configuration, release and patch management practices Data backup, storage, maintenance, retention and restoration practices Regulatory, legal, contractual and insurance issues related to disaster recovery Business impact analysis (BIA) related to disaster recovery planning The development and maintenance of disaster recovery plans Types of alternate processing sites and methods used to monitor the contractual agreements (e.g.,hot sites, warm sites, cold sites) Processes used to invoke the disaster recovery plans Disaster recovery testing methods
karibuni sana