Miss Zomboko
JF-Expert Member
- May 18, 2014
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The Communications Authority of Kenya (CA) has issued warning notices to Airtel and Telkom Kenya for non-compliance with the Quality of Service (QoS) standards offered to consumers on their mobile telephony networks.
In its just-released QoS report for the year ended June 2023, the industry regulator indicates that only market leader Safaricom surpassed the 80 percent performance threshold after it posted a 90 percent score of the set Key Performance Indicators (KPIs).
"The Communications Authority of Kenya (CA) has issued warning notices to Airtel and Telkom Kenya for non-compliance with the quality of service (QoS) provided to consumers on their mobile telephony networks," the regulator said in a statement.
According to the report, Airtel and Telkom Kenya attained 79 percent and 65 percent respectively, translating to an industry average of 72.4 percent, with the score being a significant drop compared to the average of 82.3 percent attained in the year to June 2022 and 75.5 percent in the previous year.
CA says that a mobile operator is rated compliant when they attain 80 percent of the set QoS KPIs.
Telkom Kenya posted the steepest drop from the 73 percent mark it obtained during the 2021/2022 period to 54.8 percent in the latest release, in a development linked to a network disruption last June after the American Tower Corporation switched off its towers for failing to pay outstanding leasing fees.
CA has flagged ageing base transceiver stations, as well as their sparse deployment, as the most likely contributing factor to the failure of Airtel and Telkom Kenya to meet the KPI thresholds, adding that the two showed good performance in urbanized areas while having below-average coverage in rural and far-flung areas.
“The Authority has, therefore, proceeded to levy a penalty for underperformance in offering quality of service in the mobile network subsector by Telkom Kenya and Airtel Networks,” said the regulator.
“The penalty was accompanied by a notice of non-compliance, which requires the networks to improve on their current performance during the next assessment and failure for which an escalated sanction level will be applied.”
In its just-released QoS report for the year ended June 2023, the industry regulator indicates that only market leader Safaricom surpassed the 80 percent performance threshold after it posted a 90 percent score of the set Key Performance Indicators (KPIs).
"The Communications Authority of Kenya (CA) has issued warning notices to Airtel and Telkom Kenya for non-compliance with the quality of service (QoS) provided to consumers on their mobile telephony networks," the regulator said in a statement.
According to the report, Airtel and Telkom Kenya attained 79 percent and 65 percent respectively, translating to an industry average of 72.4 percent, with the score being a significant drop compared to the average of 82.3 percent attained in the year to June 2022 and 75.5 percent in the previous year.
CA says that a mobile operator is rated compliant when they attain 80 percent of the set QoS KPIs.
Telkom Kenya posted the steepest drop from the 73 percent mark it obtained during the 2021/2022 period to 54.8 percent in the latest release, in a development linked to a network disruption last June after the American Tower Corporation switched off its towers for failing to pay outstanding leasing fees.
CA has flagged ageing base transceiver stations, as well as their sparse deployment, as the most likely contributing factor to the failure of Airtel and Telkom Kenya to meet the KPI thresholds, adding that the two showed good performance in urbanized areas while having below-average coverage in rural and far-flung areas.
“The Authority has, therefore, proceeded to levy a penalty for underperformance in offering quality of service in the mobile network subsector by Telkom Kenya and Airtel Networks,” said the regulator.
“The penalty was accompanied by a notice of non-compliance, which requires the networks to improve on their current performance during the next assessment and failure for which an escalated sanction level will be applied.”
