Jamii Opportunities
JF-Expert Member
- Feb 10, 2014
- 4,438
- 1,388
Position: Quality Assurance Manager
Our client is a registered Tanzanian Company under Companies Ordinance (Cap. 212) and a leading hospitality Company with Operations in Arusha, Meatu-Simiyu and Mara Regions. We are currently looking for a Quality Assurance Manager to be part of our team on behalf of the client. The position will be based between Arusha & Meatu, Tanzania.
Role’s Summary:
The Quality Assurance Manager(QAM) will be responsible for overseeing product and service development procedures to ensure that products and service rendered meet quality and efficiency standards. The Quality Assurance Manager will also work with clients and staff to ensure the service provided by the staff reflects the Company’s hospitality standards, brand and meets client’s needs and requirements which overall supports Company’s objectives.
KEY RESULT AREAS/ESSENTIAL FUNCTIONS
1. Supervises the Quality Assurance functions/activities of a project or its parts, including Quality Assurance inspection schedules and the collection of Quality Records.
2. Working with Hospitality Manager and oversee Company’s product development, quality identification and promoting the Company’s standards and product be embraced by all Company’s stakeholders.
3. Responsible for training and implementation of company policies and standards.
4. Improve standards of lodge and camp services ensuring consistency of standards throughout the units.
5. Ensure the camps and lodges are constantly evolving into a better product of the highest standards as well as to ensure all HOD’s and junior staff are at the levels to understand the brand values and consistently adhere to.
6. Work closely with Organisational Development Coordinator, local trainers as well as external consultants to organise, coordinate and train service staff on the company’s set standard and quality of service.
7. As custodians of the Company’s quality, advise all stakeholders on all aspects of Company’s quality and standards and ensure consistency.
8. Work with an international interior designer on the on going refurbishment of companies’ five(5) entities as well as smaller projects including sourcing & purchasing of goods for safari boutiques, amenities and gifting.
9. Overseeing the ordering and quality of the in-room collateral.
10. Carry out periodic assessment of client field operations standards and address any shortfalls in standards, products and service delivery.
11. Support the General Manager in creating Client yearly OpEx and CapEx budgets for all Camps and Lodges. Ensure that all necessary purchasing of Lodge equipment is adequately budgeted for preparing and presenting periodic reports on achievements and progress.
12. Ensure that all company assets are always in good and required quality and staff are trained in how tocorrectlyuseandstorethem.
13. Sourcing and ordering of lodge and camp equipment, furniture, linen, crockery, cutlery and kitchen equipment at timely and required standards.
14. Monitor interiors, guest amenities, linen and equipment, ensuring quality and quantity meet our exceptional standards.
15. Advise other heads of sections on matters of training and quality assurance as needed.
16. Support the company’s philosophy of operating in an ethical, eco-friendly and sustainable manner.
17. Carry out yearly Quality Assurance inspections in all camps and lodges.
18. Create and maintain emergency Standard Operating Procedure and routinely train staff in relevant emergency procedures.
19. Ability to assist in running of camps or lodges as needed.
PERSONAL ATTRIBUTES:
Education:
– 3-years Diploma or Bachelor Degree in hospitality/tourist management or related field.
– Strong financial acumen would be an advantage.
– A competent level of computer skills, basic Google Suite knowledge and knowledge of POS & Xero systems are an added advantage.
– Experience in safari operations or remote locations.
– Proficiency in English is required, and additional foreign languages skills are beneficial.
– Exceptional problem solving skills - ability to communicate operational challenges with recommended solutions.
– Exceptional leadership skills with the ability to lead, motivate, and communicate effectively with staff members.
– Have a high EQ to adapt to and understand and respect all different cultures, specifically Tanzanianculture.
– Adapt, adopt and embed the company culture, vision and mission and then grow along with it andwith the team (we are a bespoke brand and different to all high end luxury mainstreamcompetitors).
– Excellent customer service and conflict resolution abilities, maintaining composure in a fast-pacedenvironment.
- A passion for luxury hospitality, attention to detail, and commitment to sustainability.
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (QUALITY ASSURANCE MANAGER) on or before 31st October, 2023 to application@expertconsultancy.co.tz
Thank you for your interest in the job opening in our company. We regret to inform that only shortlisted candidates will be notified.
Our client is a registered Tanzanian Company under Companies Ordinance (Cap. 212) and a leading hospitality Company with Operations in Arusha, Meatu-Simiyu and Mara Regions. We are currently looking for a Quality Assurance Manager to be part of our team on behalf of the client. The position will be based between Arusha & Meatu, Tanzania.
Role’s Summary:
The Quality Assurance Manager(QAM) will be responsible for overseeing product and service development procedures to ensure that products and service rendered meet quality and efficiency standards. The Quality Assurance Manager will also work with clients and staff to ensure the service provided by the staff reflects the Company’s hospitality standards, brand and meets client’s needs and requirements which overall supports Company’s objectives.
KEY RESULT AREAS/ESSENTIAL FUNCTIONS
1. Supervises the Quality Assurance functions/activities of a project or its parts, including Quality Assurance inspection schedules and the collection of Quality Records.
2. Working with Hospitality Manager and oversee Company’s product development, quality identification and promoting the Company’s standards and product be embraced by all Company’s stakeholders.
3. Responsible for training and implementation of company policies and standards.
4. Improve standards of lodge and camp services ensuring consistency of standards throughout the units.
5. Ensure the camps and lodges are constantly evolving into a better product of the highest standards as well as to ensure all HOD’s and junior staff are at the levels to understand the brand values and consistently adhere to.
6. Work closely with Organisational Development Coordinator, local trainers as well as external consultants to organise, coordinate and train service staff on the company’s set standard and quality of service.
7. As custodians of the Company’s quality, advise all stakeholders on all aspects of Company’s quality and standards and ensure consistency.
8. Work with an international interior designer on the on going refurbishment of companies’ five(5) entities as well as smaller projects including sourcing & purchasing of goods for safari boutiques, amenities and gifting.
9. Overseeing the ordering and quality of the in-room collateral.
10. Carry out periodic assessment of client field operations standards and address any shortfalls in standards, products and service delivery.
11. Support the General Manager in creating Client yearly OpEx and CapEx budgets for all Camps and Lodges. Ensure that all necessary purchasing of Lodge equipment is adequately budgeted for preparing and presenting periodic reports on achievements and progress.
12. Ensure that all company assets are always in good and required quality and staff are trained in how tocorrectlyuseandstorethem.
13. Sourcing and ordering of lodge and camp equipment, furniture, linen, crockery, cutlery and kitchen equipment at timely and required standards.
14. Monitor interiors, guest amenities, linen and equipment, ensuring quality and quantity meet our exceptional standards.
15. Advise other heads of sections on matters of training and quality assurance as needed.
16. Support the company’s philosophy of operating in an ethical, eco-friendly and sustainable manner.
17. Carry out yearly Quality Assurance inspections in all camps and lodges.
18. Create and maintain emergency Standard Operating Procedure and routinely train staff in relevant emergency procedures.
19. Ability to assist in running of camps or lodges as needed.
PERSONAL ATTRIBUTES:
Education:
– 3-years Diploma or Bachelor Degree in hospitality/tourist management or related field.
– Strong financial acumen would be an advantage.
– A competent level of computer skills, basic Google Suite knowledge and knowledge of POS & Xero systems are an added advantage.
Experience and Skills:
– Minimum of Five to Seven (5-7) years of experience in the highend hospitality industry, with a strong understanding of standard practices and procedures.– Experience in safari operations or remote locations.
– Proficiency in English is required, and additional foreign languages skills are beneficial.
– Exceptional problem solving skills - ability to communicate operational challenges with recommended solutions.
– Exceptional leadership skills with the ability to lead, motivate, and communicate effectively with staff members.
Personal Attributes:
– Behumbleandkindandthroughtheirtrackrecordwithprovenintegrity.– Have a high EQ to adapt to and understand and respect all different cultures, specifically Tanzanianculture.
– Adapt, adopt and embed the company culture, vision and mission and then grow along with it andwith the team (we are a bespoke brand and different to all high end luxury mainstreamcompetitors).
– Excellent customer service and conflict resolution abilities, maintaining composure in a fast-pacedenvironment.
- A passion for luxury hospitality, attention to detail, and commitment to sustainability.
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (QUALITY ASSURANCE MANAGER) on or before 31st October, 2023 to application@expertconsultancy.co.tz
Thank you for your interest in the job opening in our company. We regret to inform that only shortlisted candidates will be notified.
