ingiza simu kweny menyu ya recovery kisha wipe cache then reboot simu itakua poa.
kuingia recovery press and hold Volume
Up, Home and Power..usiachie mpka simu iwake kweny menyu imeandikwa recovery. kisha tumia volume down kushuka hadi walipoandika wipe cache partition kisha bonyeza power button kuselect kisha shuka hadi yes then press power button kuwipe..ikimalza kuwipe cache nenda kweny reboot kisha press power button simu itawaka bila shida..ikigoma basi itabidi urudie kama mwanzo ila now itakulazimu kuwipe user data/factory reset .nayo utaiona before cache kule kule kweny recovery .process ni hizi hizi .
kumbuka ukiwipe user data utafuta data zako kweny hyo simu.