hapo fanya hivi
1. Nenda kwenye control panel>user accounts then add/create new administrator account
2. Log out hiyo account yako yenye matatizo
3. Baada ya kulogout ingia kupitia hiyo account uliyotengeneza halafu nenda kwenye control panel>user account then delete ile account yenye matatizo. Wakati wa kudelete hiyo account click KEEP FILES ili iweze save hayo mafile yako. Ukisha delete hiyo account yale mafile yako ya user yanaseviwa kwenye desktop.