Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
Turn off the device.
Press and hold the Volume Up key and the Home key, then press and hold thePower key.
When the device logo screen displays, release only the Power key
When the Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times key to highlight 'wipe data / factory reset.'
Press Power button to select.
Press the Volume down key until 'Yes -- delete all user data' is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, 'Reboot system now' is highlighted.
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