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Ewura, WB to study consumer satisfaction in water, energy
The guardian reporter
6th December 2011
Energy and Water Utility Regulatory Authority consumer consultative council (Ewura CCC), in collaboration with the Water and environment programme of the World Bank (East Africa Zone), plans to conduct a research to establish the rate of consumer satisfaction in access to water and energy services.
The research will involve clean water services and sewerage, electric power and petroleum products and natural gas.
Speaking to this paper, Ewura CCC advocacy officer Stella Lupimo, said the research will be conducted in the six regions of Tanga, Dar es Salaam, Iringa, Tabora, Rukwa and Kagera.
"The objective is to establish how customers access the services and the challenges they face particularly from the service providers," she said.
She said the research will interview different groups of people in society including ladies, men, youth and students.
For her part, programme researcher Kokuteta Mutembei, said initial research indicatives carried out in Tanga Region, for example, show that many consumers and users of energy and water services are facing various problems including high prices.
On the quality and availability of energy and electric power services, she said most of the customers complained on the destruction of their property without compensation by Tanesco due to power disruption and decrease in production.
"Those in the rural areas are complaining of the increase in kerosene price which they depend on for light and cooking," she explained.
Speaking earlier, a project representative from the World Bank, Lilian Otiego, said initially the team will conduct trial research in the regions, to be followed by house to house research.
She said the research results will be issued to stakeholders from all regions involved and all energy and water authorities at national level.
The six-month research is expected to commence in January next year.
:angry::mad2::A S angry:Kama vile kweli wanahitaji kupoteza hela kwenye hii research?! Hii nchi wazeei?! Yaani swala ni kupeana ulaji, posho na rushwa tu! Niko hoi kabisa!
The guardian reporter
6th December 2011
Energy and Water Utility Regulatory Authority consumer consultative council (Ewura CCC), in collaboration with the Water and environment programme of the World Bank (East Africa Zone), plans to conduct a research to establish the rate of consumer satisfaction in access to water and energy services.
The research will involve clean water services and sewerage, electric power and petroleum products and natural gas.
Speaking to this paper, Ewura CCC advocacy officer Stella Lupimo, said the research will be conducted in the six regions of Tanga, Dar es Salaam, Iringa, Tabora, Rukwa and Kagera.
"The objective is to establish how customers access the services and the challenges they face particularly from the service providers," she said.
She said the research will interview different groups of people in society including ladies, men, youth and students.
For her part, programme researcher Kokuteta Mutembei, said initial research indicatives carried out in Tanga Region, for example, show that many consumers and users of energy and water services are facing various problems including high prices.
On the quality and availability of energy and electric power services, she said most of the customers complained on the destruction of their property without compensation by Tanesco due to power disruption and decrease in production.
"Those in the rural areas are complaining of the increase in kerosene price which they depend on for light and cooking," she explained.
Speaking earlier, a project representative from the World Bank, Lilian Otiego, said initially the team will conduct trial research in the regions, to be followed by house to house research.
She said the research results will be issued to stakeholders from all regions involved and all energy and water authorities at national level.
The six-month research is expected to commence in January next year.
:angry::mad2::A S angry:Kama vile kweli wanahitaji kupoteza hela kwenye hii research?! Hii nchi wazeei?! Yaani swala ni kupeana ulaji, posho na rushwa tu! Niko hoi kabisa!
