Data and CLM Manager at Airtel Tanzania

Jamii Opportunities

JF-Expert Member
Feb 10, 2014
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Airtel Tanzania PLC is looking for a suitable candidate for the Data and CLM Manager Position. The incumbent will be responsible for planning and achieving the targeted revenue from the prepaid product categories for Voice and Non-Voice while also ensuring implementation of customized programs to create stickiness of the existing base , resulting in reduced customer churn & higher usage.

Key deliverables
1. Drive Data Hygiene
  • Ensure UnR programs are in place to drive data penetration
  • Develop programs to drive data users through the open market device selling outlets
  • Develop Data Commando Program for universities
  • Drive smartphone penetration through retail, franchise and open market
2. Working with internal and external customers to drive end to end flawless implementation and execution
  • Ensuring whole ecosystem (Group, CEO, Network, IT, CX, Sales, Finance, SCM, HR and Legal, franchise, channel partner, DSA,commando and Retail ) are fully aligned to the data initiatives being
3. Drive innovation
  • Have 1 innovation a quarter
  • Drive Data VAS – selling a purpose to use data, not only the MB itself
4. Grow Data NPS
  • Make sure product awareness is driven on the ground through Brand and Sales
  • As few as possible calls to the call center and on social
  • Develop programs to drive gifting and promote word-by-mouth
5. Achieve the desired revenue from the base by designing and developing customizedprograms

6. To create customer base stickiness and hence reduce churn

Qualifications and Experience
  • Bachelor Degree in Computer science or any other related filed
  • MBA in Marketing
  • Professional qualification/certification in Project Management Techniques and related disciplines is an added davantage
  • 5+ years minimum working experience in telecommunications Industry in VAS
  • Experience on delivering multiple complex projects
  • MS office proficiency
  • Confident
  • Assertive
  • Results oriented
Deadline for receiving applications is 21st June 2020.

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