Assistant Customer Care Officer at IRUWASA

[Jamii Opportunities]

POST: ASSISTANT CUSTOMER CARE OFFICER – 1 POST
POST CATEGORY(S): MARKETING,MEDIA AND BRAND
EMPLOYER: Iringa water Supply and Sanitation Authorities(IRUWASA)
APPLICATION TIMELINE: 2021-04-12 2021-04-26
JOB SUMMARY N/A

DUTIES AND RESPONSIBILITIES

• To assists in receiving and attending customers’ complaints and channel them to the respective departments for further action
• To assists in making follow-ups of customers’ complaints received and ensure that proper and timely remedial action is taken to provide the required services
• To assist in ensuring that all new customers are registered to the database with accurate account information
• To assists in making sure that all authorized water reconnections are carried out on time as per Customers Service Charter
• To assists in making timely follow up of customers’ queries received by the Authority until their final settlement
• To develop individual performance objectives and targets in consultation with the immediate superior as part of performance agreement
• To prepare and submit weekly, monthly, quarterly and annual progress reports for activities that fall under his/her section
• To make sure that the call center is properly working
• To provide customer service information with regard to IRUWASA operations
• To identify and escalate priority issues regarding customer services
• To route calls to appropriate departments
• To make follow up on customer calls where necessary
• To keep records of all conversations at the call center database in a comprehensible way
• To complete call logs
• To perform other related duties as may be assigned by the respective Supervisor.

QUALIFICATION AND EXPERIENCE
Holder of Diploma or Ordinary Diploma NTA Level 6 in Business Administration (Marketing), Commerce in Marketing, Mass Communication from a recognized Institution.

REMUNERATION Salary Scale: IWAS 2 as per IRUWASA

The deadline for submitting the application is 26 April 2021

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