Walk-in Agent Job Opportunity – TEF Consult

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Location: All Regions, Tanzania
Employment Type: Full-Time
Department: Sales / Customer Care
Reporting To: Shop Team Leader (Administrative) / Contact Experience Manager (Functional)
Hiring Organization: Tanzania Empowerment Forum Ltd. (TEF Consult)
Application Deadline: 12th September 2025

Company Overview​

Tanzania Empowerment Forum Ltd. (TEF Consult) is a professional services firm specializing in talent acquisition, organizational change, and outsourced HR solutions. Guided by our values of Professionalism, Innovation, Compliance, and Inclusive Teamwork, we deliver workforce solutions that empower businesses and communities across East Africa.


We are currently hiring Walk-in Agents across multiple regions in Tanzania to support customer service and sales operations at leading telecom shops.

Job Purpose​

The Walk-in Agent will be the first point of contact for customers visiting client shops. The role requires strong customer care skills, problem-solving ability, and a passion for sales and service delivery. You will be responsible for assisting customers, selling products, handling queries, and ensuring high levels of customer satisfaction.

Key Responsibilities​

Sales​

• Promote and sell products including airtime, new SIM registrations, and digital solutions.
• Register new customers and update existing customer accounts.
• Support business growth by achieving daily and monthly shop-level sales targets.

Customer Service​

• Professionally welcome and assist all walk-in customers.
• Provide information on products, services, billing, and account issues.
• Handle and resolve customer queries and complaints in a timely manner.
• Deliver a consistent and excellent customer experience.

Reporting and Compliance​

• Prepare and submit daily sales and financial reports to the Team Leader.
• Monitor product stock levels and ensure availability at all times.
• Follow company procedures and compliance guidelines.
• Maintain a clean, organized, and professional shop environment.

Teamwork and Collaboration​

• Work closely with shop colleagues and supervisors.
• Demonstrate flexibility in working hours based on business needs.
• Contribute to a professional and customer-focused workplace culture.

Qualifications and Skills​

• Education: Bachelor’s Degree in a relevant field (Business, Marketing, Customer Service, or related)
• Experience: At least 2 years of proven experience in Customer Care, Customer Service, or a related field.
• Computer Literacy: Proficiency in Microsoft Office (Word, Excel, Outlook) and basic digital reporting tools.
• Key Competencies:
  • Strong communication and interpersonal skills.
  • Ability to multitask and perform under pressure.
  • Customer-centric attitude with problem-solving capability.
  • Excellent organizational and time management skills.

Why Join Us?​

• Opportunity to build a career in customer care and sales.
• Gain experience in a dynamic telecom environment.
• Competitive salary with potential growth opportunities.
• Work with a supportive and professional team at TEF Consult.

How to Apply​

Qualified candidates should apply online via our official job portal:
Apply Here – Walk-in Agent Job


Alternatively, applications (CV and Cover Letter) may be sent to:
Email: info@tef.co.tz

Application Deadline: 12th September 2025

 

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