Information Management Assistant (Systems Analyst) at the US Embassy December, 2023

[Jamii Opportunities]

Announcement Number: DaresSalaam-2023-057
Hiring Agency: Embassy Dar Es Salaam
Position Title: Information Management Assistant (Systems Analyst) (All Interested Candidates)
Open Period: 12/05/2023 -12/12/2023
Format MM/DD/YYYY
Vacancy Time Zone: GMT+3
Series/Grade: LE - 1805 8
Salary: TZS TSh38,384,127 /Per Year Work Schedule: Full-time - 40 HRS PER WEEK Promotion Potential: \LE-8
Duty Location(s): 1 in Dar Es Salaam, TZ
Telework Eligible: No
For More Info: HR Section
022-229-4148
usembdarhiring@groups.state.gov

Overview
Hiring Path: Open to the public
Who May Apply/Clarification From the Agency: All Interested Applicants / All Sources
Security Clearance Required: Public Trust - Background Investigation
Appointment Type: Permanent
Appointment Type Details: Indefinite subject to successful completion of probationary period
Marketing Statement: We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:
The U.S. Mission in Dar es Salaam is seeking eligible and qualified applicants for the position of Information Management Assistant (Systems Analyst) in the Information Management Section.

Supervisory Position: No
Relocation Expenses Reimbursed: No
Travel Required: Occasional Travel

Duties​

SharePoint Administration, Database Administration, Data Analysis and Automation: 50%

1. Serves as the Primary technical resource in supporting and leveraging Microsoft SharePoint Features. Maintain Post’s SharePoint site and ensure the site is up to date with the latest enhancements / templates and with the latest required information.
2. Designs, configure and maintain SharePoint sites, troubleshoot issues, monitor performance, and provide technical support.
3. Collaborate with cross-functional teams to understand data management requirements and support data governance initiatives. Work closely with users and stakeholders to analyze and determine detailed business requirements as they relate to SharePoint solution opportunities.
4. Contribute to improving consistency and effectiveness of information and document governance within the mission.
5. Troubleshooting and resolving SharePoint issues or malfunctions. Providing SharePoint support and end-user training.
6. Keeping up to date with SharePoint developments and performing version updates and upgrades.
7. Analyze workflows of different offices, identify opportunities to streamline reporting by using technologies like PowerShell, PowerApps, Splunk, Power Automate, etc. to make processes more automated and less manual.
8. Developing and managing business intelligence solutions for the mission. Assist and support stakeholders including the Embassy Quality Coordinators in preparing final analysis reports to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.
9. Utilize Power BI to deliver high solutions sourcing a variety of data. Build data visualizations including dashboards and reports.
10. Install, configure, maintain, and troubleshoot Post’s SQL Database and IIS servers.

Server / Network Management and Customer / End-User Support: 30%

1. Provide technical support for incoming queries and issues related to unclass and DIN computer systems, servers, network switches, software and hardware, smart devices (iPhones / iPads / Androids) and Audio & Video (AV) requests.
2. Respond to work-orders as they are assigned and ensure they are completed on time as per the required guidance /standards in place (International Cooperative Administrative Support Services (ICASS) standards).
3. The incumbent will perform routine administrative tasks such as password resets, new user account creation, profile updates, deletion / transfer of user accounts, etc.
4. He or She will install, configure, replace workstations, peripherals, laptops, printers, scanners, smart phones, and audio-visual equipment.
5. He or she will also perform routine maintenance on all computer equipment in the Local Area Network/Wide Area Network.
6. Monitor Post Network and Systems risk scores and takes corrective actions when required.
7. Ensures the completion and integrity of daily backups.
8. Perform Unclass Network, user, mailbox, and shared folders administration.
9. Work with the Senior Systems Manager to upgrade servers, network equipment and other IT equipment when required.
10. Serves at the subject matter expert on SAFE emergency notification, e2 and all the myServices modules.
11. The incumbent will work with other Information System Center (ISC) staff, post's telephone and radio technician and other LES in all areas required to support the unclassified LAN network at post. Assist in projects where IRM is involved.
12. Serves as the POST Licensing Manager and tracks license issuance and expiration.

Training / Inventory: 20%

The incumbent will serve as the Post’s in house IT Trainer and provide basic introductory and follow-up training to Mission users, including Direct-Hires and Locally Employed Staff. He or She will require to conduct training sessions for end-users in various areas such as login to the unclassified systems, Microsoft Office 365 applications, CRM, usage of smart phones, remote applications, video teleconferencing systems, online tools, etc.
The incumbent will also be responsible (as a backup) for the inventories of all IT equipment, supplies, including serial numbers and user assignment. He or She will also be responsible to ensure that all the IT Equipment are inventoried correctly in the system. All items received or going for disposal are coordinated, recorded, and updated according to the required guidance.

Note: This position description in no way states or implies that these are the only duties to be performed by incumbent. Job holder will be required to perform other duties as assigned by the agency. Job holder will perform other related duties as assigned by the Senior Systems Manager or Information Management Officer.

Qualifications and Evaluations​

Requirements:
EXPERIENCE:

3 Years working experience in technical support with emphasis on utilization of computer systems, Network operations and administration, Microsoft Operating Systems (Windows 10, Windows 11, Windows Server 2019 and above, etc.), Microsoft Office 365 applications (word, excel, PowerPoint, access, publisher, SharePoint, teams, OneDrive, Visio, Forms etc.), Software Development using technologies like SharePoint, Tableau, Power BI, PowerApps, Power Automate, SQL (Structured Query Language), DotNet, Visual Basic, VBScript, PowerShell, ADSI, WMI and Python scripting, audio/visual systems, smart devices (mobile devices - Apple / Android), is required. Experience with Microsoft SharePoint is required.

JOB KNOWLEDGE:

Good Analytical and Communication skills and good team player. Ability to analyze business processes and workflows and align the requirement to propose technical solutions. Good Customer interpersonal skills to work with peers and customers. Must have ability to work independently and be resourceful in coming up with solutions to IT problems / projects. Ability to independently perform administrative tasks and fluent in the usage and management of DoS specific systems and platforms. Must be detail-oriented and enjoy working with people in a supporting role. Must be able to work independently and demonstrate initiative. When required, should be able to work after-hours including weekends and holidays. Must be able to lift and carry 40 pounds. Must have a valid, current license for cars and small trucks. Must have had a valid driver’s license for a minimum of five (5) years.

Education Requirements:
Successful completion of (4) four-year Degree in Data Science, Cyber Security, Information Technology/Computer Science, Management Information Systems, or Computer Engineering is required.

Evaluations:
LANGUAGE: Level III (Good working knowledge) (reading, speaking and writing) in English is required. Level III (Good working knowledge) (reading, speaking and writing) in Kiswahili is required. (This may be tested)

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Diversity Equality and Inclusion Statement:

The US Mission to Dar es Salaam, Tanzania values a workforce of different backgrounds, cultures, and viewpoints. We strive to create a welcoming environment for all and we invite applicants from diverse backgrounds to apply.

Qualifications:
All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info​

Benefits:
Agency Benefits:
The U.S. Mission in Tanzania offers compensation package that may include health, separation, and other benefits.

Other Information:
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply​

How to Apply:
To apply for this position, applicants MUST apply electronically via ERA.

For more information, visit this link https://tz.usembassy.gov/embassy/jobs/

Required Documents:
To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants:
• Proof of citizenship
• University Degree
• Degree - Transcript
• Valid Driver’s License
• Other document (inf any)
• Other document 2

• Work Permit

Eligible Family Member Applicants:
• Copy of Sponsor's Orders/Assignment Notification (or equivalent)
• Passport copy
• DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted only via email.

Thank you for your application and your interest in working at the U.S. Mission in Tanzania.