The University Of Arusha Bsc Building Studies - 2:1 1999-2000
Sustainable Construction Construction Law and Arbitration
Business Economics Construction Maintenance
Cultural Context Land Economics and Planning
Management of Built Environment Measurement and Practice
I was awarded the institution building award for best end of year project.
King George High School GSE A Levels 1996-1999
Maths : A English : B
Physics: A History: C
Art : A Computing: B
WORK EXPERIENCE
NG Consultants Customer Services Manager 2001-2003
Responsibilities:
Opening and closing customer services help desk
Coordinating a team of 10 customer services staff
Setting time tables and work schedules
Managing work Rota and payroll hours
Answering the telephone to deal with customer complaints
Main point of contact between customers and senior management
Skill acquired:
Leadership skills
Teamwork and group participation
Excellence target setting
Human resources management
Responsibilities:
Opening and closing customer services help desk
Coordinating a team of 10 customer services staff
Setting time tables and work schedules
Managing work Rota and payroll hours
Answering the telephone to deal with customer complaints
Main point of contact between customers and senior management
Skill acquired:
Leadership skills
Teamwork and group participation
Excellence target setting
Human resources management
OTHER QUALIFICATIONS/SKILLS
MSCE (Microsoft certified systems engineer)
Health and safety certificate
CCNA (Cisco certified network administrator
Full U.K driving license
REFERENCES
Edward Gooding Peter Summers
Department Head General Manager
Building and Economics Management NG Consultants
University of Surrey RedHouse
Room 200 Victoria
Brown Hill campus SW1V 1JU
Hillcrest, Surrey London
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