Hawa jamaa wanaitwa Lucky Spin wapo pale IT Plaza(Dar) wametangaza kazi upande wa IT na inabidi uende na CV na vyeti kwa ajili ya interview kabisa na sio kutuma kwa posta au online. Tangazo lipo hapa IT Support Desk Job in Dar Es Salaam, Tanzania au soma hapo chini. Kwa aliyeenda au atakayeenda atujulishe nini kimejiri na mshahara range yao ni vipi ili tuilombali tujipange kuja au vipi. Au pia anayefanya hapo atupe msaada
IT Technical Support Profile/ Skills and Qualifications:
· Must have the knowledge in administrating and configuring Android, iOS
· Who can configure and work in Windows, OS X, Linux and surrounding applications
· Experienced user of MS Office, advanced search in Internet, web-applications, Google products
· responsible for each own deed, diligent and hardworking
· With Excellent Communications skills written/verbally fluently, who communicate with clients, in both English and Swahili.
· interested in novelties in IT and always want to be on the edge of technologies and technics development
· ready to work in evening and night shifts
Responsibilities:
o Respond to unscheduled outages, troubleshoot and resolve the issue and Follow the companys process to escalate the issue if necessary
o Use own initiative to carry out work to improve IT processes. Constantly review the condition and usability of IT hardware and software
o prepare and present help desk support performance measurement reports
o assist in any local and global IT projects
o perform troubleshooting for LAN/WAN, TV, CCTV, Telepony outages
o maintain inventory of laptops, desktops, network equipment, IT equipment, spare parts, and software licenses
o Respond to employees on any IT problems over phone and assist with basic trouble shooting.
o Gather preliminary information from the fellow employees and customers before assigning to relevant teams.
o Weekly and monthly reporting is a key deliverable.
o Minimum 6 month Experience in managing service desk or equivalent.
o Understanding of service desk and service delivery.
o Team interactions & Soft Skills
o Excellent Logical & analytical skill
o Proven Basic Experience in Installation & Troubleshooting.
o Experience with Desktops & laptops.
o Experience on servers installations & Setup will be an added advantage.
o Networking Knowledge
SERVICE IT TECHNICAL SUPPORT WANTED IT Technical Support Profile/ Skills and Qualifications:
· Must have the knowledge in administrating and configuring Android, iOS
· Who can configure and work in Windows, OS X, Linux and surrounding applications
· Experienced user of MS Office, advanced search in Internet, web-applications, Google products
· responsible for each own deed, diligent and hardworking
· With Excellent Communications skills written/verbally fluently, who communicate with clients, in both English and Swahili.
· interested in novelties in IT and always want to be on the edge of technologies and technics development
· ready to work in evening and night shifts
Responsibilities:
o Respond to unscheduled outages, troubleshoot and resolve the issue and Follow the companys process to escalate the issue if necessary
o Use own initiative to carry out work to improve IT processes. Constantly review the condition and usability of IT hardware and software
o prepare and present help desk support performance measurement reports
o assist in any local and global IT projects
o perform troubleshooting for LAN/WAN, TV, CCTV, Telepony outages
o maintain inventory of laptops, desktops, network equipment, IT equipment, spare parts, and software licenses
o Respond to employees on any IT problems over phone and assist with basic trouble shooting.
o Gather preliminary information from the fellow employees and customers before assigning to relevant teams.
o Weekly and monthly reporting is a key deliverable.
o Minimum 6 month Experience in managing service desk or equivalent.
o Understanding of service desk and service delivery.
o Team interactions & Soft Skills
o Excellent Logical & analytical skill
o Proven Basic Experience in Installation & Troubleshooting.
o Experience with Desktops & laptops.
o Experience on servers installations & Setup will be an added advantage.
o Networking Knowledge
