Consumer Financing Officers at Amana Bank January, 2024

[Jamii Opportunities]

Position: Consumer Financing Officers
Location: Dar es Salaam
Reports To: Head of Marketing and Digital Banking

Duties and Responsibilities:

• Promoting and rationalizing consumer financing products and create product awareness to branch team.
• Promoting and selling various liability products offered by the bank, aiming to attract low-cost deposits from diverse customer segments and sourcing for salary account.
• Advising customers on available bank products and services based on understanding of customers’ financial needs and recommends appropriate solutions.
• Conducting planned direct promotion/marketing activities for products and services offered by the bank and cross-sells secured asset offered by the bank where relevant.
• Expanding the customer base by upselling and cross-selling to new and existing clients
• Recruitment of employees from both government and private sectors for consumer, Elimu and pensioners financing.
• Presenting the company and its operations to stakeholders such as Institutions, Companies, firms etc.
• Driving activation and penetration of all signed up MoU’s/Scheme at Branch and insuring its maximum utilization.
• Maximizing sales referral opportunities by working close with customer service officers, relationship officers/managers and Branch Managers.
• Managing and monitoring end to end process of on boarding and growing the consumer proposition whilst observing NPL ratio as set by the bank.
• Writing and submitting to the bank Manager daily activity report and calls/follow-ups made.
• Ensure facility application documents are properly filled and all requirements/attachments are presented.
• Collecting and Reviewing of all facility documents for compliance prior to submission to BMFC/Financing administrator.
• Ensuring that all required collateral documents have been obtained and safely kept before disbursement of funds depends on the financing approval limit.
• To ensure all conditions precedent are adhered to before disbursement.
• Support to Financing Administrator to ensure timely and accurate delivery of approved facilities and Management of inventories.
• Provide relevant and accordance weekly, monthly, quarterly updates about your branch’ performance and arrears/book quality to the Manager consumer Financing.
• Ensure adherence and compliance with all relevant processes, policies, and procedures.
• Ensure maximum level of customer service satisfaction and observing SLA.
• Close follow up on arrears according to respective consumer recovery procedures.
• Overseeing the relationship with customers resolving customer complaints quickly and efficiently.
• Any other duty as may be assigned by supervisor.

Key Competency Requirements:

• Strongly numerate with an exposure to Islamic Financing and Investment.
• Excellent interpersonal and communication skills.
• Superior product knowledge.
• Customer oriented mindset.
• Experience in sales.
• Results driven self-motivated personal.

Qualifications and Experience Required:

• Bachelor’s degree in business administration or field related to the industry.
• 3 years of experience in sales, customer service in Retail Financing.
• Knowledge of the banking industry, banking product, services, and regulations.

Deadline for submission of application is 13th January 2024.

All applications (include application letter, Resume, academic and professional certificates) should be sent through jobs@amanabank.co.tz

Only shortlisted candidates will be contacted

 

[Numbisa]

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