Ndugu zangu wana jamii,, Mimi ni mtoto wa mkulima niliyepata nafasi ya kuja kuongeza elimu yangu kwenye moja ya nchi zilizo scandnavia,,nipo karibu kabisa kumaliza masomo yangu. Lengo langu ni kurudi nyumbani haraka punde nitakapomaliza masomo yangu huku,,na moja kati ya mambo niliyojifunza huku ni ujasiliamali na biashara za kimataifa. Lengo la hii thread, ni ku present kwa kifupi tu kwenu moja ya business plans zangu(ninazo nyingi) na hii nu kuanzisha utaratibu wa foleni kwa number( number queing). Lengo ni kumuwezesha mteja kuhudumiwa bila foleni ndefu zisizo na mpango. Unapofika sehemu ya huduma,,unabonyeza number ya kitengo husika,,na pindi ifikapo zamu yako number yako itakuwa displayed kwenye counter unayokwenda. What is it?? It is all about managing the flow of your customers and their experiences from their initial contact with you through to service delivery as well as seeking their feedback and views after they have received the service they need. Customer Flow Management can help you increase sales and productivity and reduce costs by ensuring that the right customer is in the right place, at the right time and is serviced by the most appropriate staff member. It also increases customer and staff satisfaction by reducing the actual as well as the perceived waiting time. It also creates a relaxed environment and importantly for customers, it establishes a controlled and fair waiting process. CFM can also generate data and insights about how your customers behave and how your staff serve them. It is data like that which can help you improve your business processes and raise customer service standards. Many customers adopt Customer Flow Management in totality and incorporate all solutions into their operations whereas others use a specific solution. Importantly we recognise there is a difference between queuing and waiting. Waiting is what customers do between wanting something and getting something and queuing is part of the overall waiting experience as our CFM Process illustration shows. SERVICES TO BE OFFERED -strategic consultancy to help specify the most appropriate solution through design and planning to implementation - post installation training and support. TARGET CUSTOMERS - Banks zote -TRA offices -Hospitals -Pharmacies kubwa -All points where public services are offered PARTNERSHIP Nipo kwenye matayarisho ya mkutano wa pili na supplier mkubwa wa huku ughaibuni anayeonyesha kuvutiwa na hili.... --by the way nimefanya copy and paste from what they do here... ...Lengo ni kuomba ushauri wa jinsi ya kuimplement hii idea hapo bongo,,,kama unaona hailipi naomba pia sababu. Tuko pamoja watanzania, tuzidi kuombeana upendo.