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What Kenya can teach Tanzania and vice versa

Discussion in 'Kenyan News and Politics' started by Geza Ulole, Dec 27, 2009.

  1. G

    Geza Ulole JF-Expert Member

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    By RASNA WARAH
    December 27 2009


    THE GENERAL CONSENSUS is that unlike Tanzanians, Kenyans tend to be a brash, crude and arrogant lot who don’t care much for niceties or politeness.

    It is a stereotype that has stuck, even though, in my opinion, most ordinary Kenyans are generally quite polite and have a high tolerance for bad behaviour, which means they don’t lash out or fight back when treated badly. The other stereotype is that Kenyans are always in a hurry and will never lose an opportunity to make a quick buck.

    This go-getting attitude has often been confused with greed. But after visiting Tanzania, I am beginning to wonder if it is not precisely this attitude that has kept the Kenyan economy going even in the worst of times. And nowhere is this more evident than in the hospitality industry.

    Like Kenya, Tanzania is blessed with physical beauty, ample wildlife and sandy beaches. In terms of tourism, it is Kenya’s closest rival after South Africa. But in terms of human resources, particularly in the hospitality and services industries, it lags way behind Kenya.

    My own experience during a short visit to Dar es Salaam was enough to convince me that Kenyan hotels need not fear competition from Tanzania because they manage to do one critical thing right — they train their staff to respond to a clients’ needs.

    In Dar es Salaam, I could barely get the attention of the receptionist at the front desk of the hotel, nor could I expect things that I take for granted in Kenyan hotels, such as room service. At first I thought it was because I did not use the magic word “Naomba” often enough. But repeated use of the word did not yield results.

    On its Website, the hotel claimed to be four-star, but the only four-star thing about it was the clean, crispy bed sheets and the bathtub. The owner clearly had big ambitions, but failed on the small details.

    For instance, there was no bedside lamp for reading in the room and the TV had only one international channel. In the dining area, there were too few waiters, and it was almost impossible to get their attention.

    Quite often it was difficult to predict exactly when dinner would be served as it varied from any time between 7 and 9pm. This was extremely frustrating for the clients with small children.

    The décor and design of the hotel also left a lot to be desired. The swimming pool area, for instance, was stripped of all trees, which made swimming unpleasant as the water heated up to almost 30 degrees in the blazing sun.

    MY SWEDISH COLLEAGUES WHO were staying in the same hotel were even more frustrated. A few of them almost missed their ferry to Zanzibar because the taxi-driver booked the day before arrived an hour later than expected.

    Do I sound like an arrogant self-righteous Kenyan? Maybe. But I highlight these shortcomings, not because I want to feel smug about Kenya, but because I think Tanzania is going to lose a lot of tourism revenue if it continues like this.

    We can’t entirely blame Tanzanians for the state of their hospitality industry. Until the early 1990s, the country operated like most socialist states with a heavily subsidised and centralised systems that left little room for risk-taking and innovation. This meant that a civil service mentality pervaded all industries.

    When the economy was liberalised, it was not accompanied by human resources development. People were not trained to compete in the free market system. For instance, Tanzania has no training college for hotel staff. There is no Utalii College, as in Kenya, that churns out chefs, waiters, receptionists or housekeepers.

    Moreover, the Tanzanian economy is heavily donor-dependant, which has created its own problems. I was told, for instance, that the Tanzanian participants in the conference I was attending expected to receive a daily allowance simply for being there. This would be unheard of in Kenya, especially if the conference is among peers belonging to the same profession.

    Donor dependence has created a citizenry that looks to foreigners to solve their problems. It has also stifled entrepreneurship and hindered economic development.

    Perhaps in the spirit of the East African Community (and the future political federation), Kenya could offer Tanzania a helping hand through training of people working within the hospitality industry or via exchange programmes between hotels in both countries.

    In return, Tanzanians could instil in Kenyans a sense of solidarity or Utu. God knows, Kenya could use a dose of kindness and co-operation right now.


    rasna.warah@gmail.com


    http://www.nation.co.ke/oped/Opinion/-/440808/831782/-/5pn3dq/-/index.html
     
  2. G

    Geza Ulole JF-Expert Member

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    Kenyan arrogance and cockyness at the highest order as if their hospitality industry is of Swiss standard!! We don't need Kenyan help in hospitality, the French are helping us with a college plus the Chinese who are putting up a University in Bagamoyo!
     
  3. Yegomasika

    Yegomasika JF-Expert Member

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    The only thing we can learn from Kenyan is tribalism.
     
  4. BabuK

    BabuK JF-Expert Member

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    Is it only Cooperation (East African Spirit) and UTU that TZ can teach Kenya?
     
  5. Tumain

    Tumain JF-Expert Member

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    What about poor services in kenyans hotels! gosh very biased article

    Feeling, emotions and egoism as usual, we also knew kenyans poor services which have not mentioned

    streotape blah blah..lets see EAC who will win!
     
  6. kui

    kui JF-Expert Member

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    There's a lot of truth in this!
     
  7. PakaJimmy

    PakaJimmy JF-Expert Member

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    Why only Kenya, and not all the other East African Countries?
    Au tunaiogopa sana hii nchi?

    Ningefurahia zaidi kusikia comparison kati yetu na Burundi /Rwanda!:confused:
     
  8. G

    Geza Ulole JF-Expert Member

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    It is because of their bragging arrogance and feeling special attitude, thinking they are better off! If you look at the World travel Awards i see South Africa hospitality industry dominating! We have been having more hotels, resorts and lodges taking awards for Africa than Kenya and yet we hear their arrogance here! Why do they force merit on themselves? Is there a Kenyan here who can tell me what's their actual problem?
     
  9. Shapu

    Shapu JF-Expert Member

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    People,
    Lets face reality. The article is VERY TRUE. I am Tanzanian and surely we have a BIG problem in hospitality industry compared to not only Kenya but also many other african countiries. I see many people commented before may not have the idea of what the quality service is. Probably they have never gone to Kenya and see what a quality service is. Once Mkapa said "kama unamtoto wako ambaye hajawahi kula kwa jirani, maisha yake yote atasema mama yake ni mpishi bora kuliko wote duniai, lakini angekuwa amepata nafasi ya kuonja vyakula vya jirani pengine hitimisho lake lingekuwa tofauti."

    Hivi ndivyo most of us hatujafanya utafiti. Naomba kwenye ukweli tuuchukue na tuutumie kama changamoto. Kama kuna tofauti nyingine mbali na hili ambalo limewekwa kwenye hii article then lijadiliwe separatetly.

    Na ni kwa jinsi hii watanzania tutabadilika. Huduma ni mbovu mbuvu sana katika hoteli zetu nyingi. Hata in an ordinary Pub tatizo ni kubwa. Naweza kukupa mfano just yesterday kwenye bar moja muhudumu alikataa tu kuhudumia meza yetu... what do you think about it. LETS FACE REALITIES and TURN THEM INTO CHALLENGES FOR IMPROVEMENTS na sio kuleta siasa kila kona.
     
  10. G

    Geza Ulole JF-Expert Member

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    Don't be made to feel inferior, Kenyans goal is to make you feel you can't do that and this so as to steal your jobs with this inferiority complexity game they are good at! They play with your mind, i read this writer opinion in daily nation i wrote my comments but they refused to publish my opinion cause i gave them facts! There is nothing Kenya can be proud of as a nation! people see and acknowledge! here is another evidence

    http://www.travelandleisure.com/articles/worlds-top-50-hotels-2010/23

    Check the list of best 50 hotels in the World you see SA hotels taking a lion share in the best 20, then Botswana then Tanzania, Kenya has only 1 hotel in top 20! Did the writer do enough research to puke his/her nonsense? Why did he/she chose to write an article on the whole context based on one hotel she/he has been to? Is that a fair judgement? I have been to Hilton Hotel in Nairobi and i wondered how on this Earth is a 5 star Hotel? from decorations, neatness (smelled of smoke and molds) and even simple services like internet connection were pathetic (expensive and slow) leaving aside the ambience of the overall hotel! should i write an article on Kenya based on one hotel? Kenyans need to do away with their egoistic attitude! You are no way specials my friends if Tanzania wants to learn anything in hospitality will go to SA, Egypt, Morocco or Botswana if it is in Africa! otherwise we go to Switzeland or France! End of discussion!!!!!

    These are the same people once they were bragging competing with SA on tourists numbers! they classified SA as their main rival! where are they now? Didn't Balala recently signed agreement deals to share tourists with SA after seeing all the tourists from SA linked to Zanzibar and Mauritius instead of Mombasa for Tropical beach tourism? When did Kenya win any of the competitive fights they are so good at associating and publicizing themselves with? Open your eyes myfriends, Tanzanians need not bragging but continuing putting up investments in hotels, resorts and lodges as well as hospitality training facilities as recently VETA did in Arusha. afterall we are having more Tourists numbers than Kenyans 3 years down their election violence, if they are good at it why not recovered todate? Let Kenyans yap their nonsense while we keep doing our things and time will tell soon! they will kiss our asses!!!
     
  11. C

    Chesty JF-Expert Member

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    There is no doubt mkuu Tz need to improve on quality of service kama tunataka kucompete effectively...lakini hawa wakenya wasikudanganye kwamba they are better off in their hotels. Nimewahi kukaa hoteli inaitwa 69(Nadhani aliyeanzisha hii thread anaifahamu), ipo katikati ya Nairobi, chumba nilicholala was about 70,000 shillings za TZ. Mkuu hiyo hotel haikuwa na maji ya moto, mataulo ni yananuka uvundo, Tv ilikuwa ni ya nchi 14 ina channel moja tu, mablanketi ilibidi niyatoe cos yananuka harufu mbaya. Then nimekaa hoteli nyingine ipo karibu sana na shuttles za Nairobi-Arusha...ooh my word, i have never slept in a horrible hotel like that in my life time, ni about 40,000 Tshs. Net zake zilikuwa nyeusi tii kwa uchafu, i just could not use them,kitanda na room was very tiny, hilo bafu sasa, sink la kuogea was very dirty i decided to use sink la kunawa kuwash my body. Sasa ukienda kwenye miji yao midogo kama Kericho, Kisumu, nk, hotels zao ni kiwango cha chini sana. Hapa nazungumzia hoteli za watu wa kati kwa kweli ni aibu tupu. Sasa nilishakuwa na wageni kutoka Kenya walinambia niwatafutie hotel Dar nikawatafutia za viwango vya 30-40,000 Tshillings, the guys could not believe, the hotels were immaculate and absolutely plush...! Na walisema kwamba you will be more comfortable kukaa kwenye hotels za Dar for that amount of money than anywhere in Kenya, even in a village...!
    Sasa kwenye service there is no doubt kwamba we really need to improve and i see some improvements, lakini ndugu zangu ambao hamjafika Kenya please do not think you will find magic in there. Nairobi ni chafu...! just one km radius ya city center utakuta mitaa michafu ambayo watu wanakojoa kwenye kuta za nyumba na kunanuka you can not imagine...!
    Ukilinganisha hoteli za Tanzania na Kenya utagundua kuwa 5 star hotels yes Kenya wanazo na pia services ni nzuri, but hizo sana sana wanakaa watalii matajiri sana or executives, hoteli za kiwango cha kati is just a shame...lakini Tanzania na hii ni pamoja na mikoani kuna hoteli nyingi sana ambazo ni nzuri na za kiwango ambacho ni affordable and you will be more comfortable compared to kENYA where if you want to be comfortable you have to spend 100 USD plus kuenjoy a good hotel.
     
  12. G

    Geza Ulole JF-Expert Member

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    already brain washed
     
  13. Shapu

    Shapu JF-Expert Member

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    Mkuu Geza Ulole,
    Siwezi kupingana na hoja zato zote, lakini kama umenisoma vizuri mimi niko kwenye parameter moja tu ambayo ni huduma (service). Sikuingia kwenye other issues ambazo wewe umezi-explore na kwa kiwango fulani nakubaliana na wewe.

    Ili uweze kuwa na mchanganuo yakinifu ni vyema tu-classify ni nini na kwa level gani ya hoteli tunazoongelea. Kitu ambacho mwandishi wa article hakuwa clear ambapo naona ni weakness yake. Kama Mkuu Chesty alivyo ainisha hapo juu nimependa kwa kuwa angalau ameclassify. Ameongelea zaidi hotel za size ya kati na nakubaliana naye kabisa kwa wenzetu ni vurugu mechi. Ofcource the 5stars like ni nzuri sana na service ni nzuri sana kama ni mapungufu ni on individual basis lakini generally wako vizuri hasa kwenye service.

    Kitu ambacho mkuu Geza Ulole naona unakuwa mbishi ni kukubali baadhi ya facts ambazo ziko wazi kwenye ile article. Najua hata mimi siwezi kubaliana na kila kitu kwenye ile article lakini huwezi kui-ground yote kama unavyofanya. Ni vizuri kukubaliana na obvious weaknesess ambapo tutaweza vizuri kujipanga na kuboresha kuliko kufight for no sensible reason. Mimi ninaamini kabisa tuna big weaknessess on service provision na tunahitaji kuboresha vyuo vyetu vinavyotoa mafunzo on hospitality ili tuweze kuwa competitive enough.
     
  14. C

    Chupaku JF-Expert Member

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    Just to pick on Kenyan hotel issue, their hotels are expensive for nothing. For a rate of USD 40 here in TZ, one can get a comfortable hotel to recide than in Kenya. However, Tzans need to improve on hospitality industry. Yani kupewa huduma mbaya kama Juice ya jana, mchuzi uliochacha, usibebewe mizigo ni kitu cha kawaida kabisa. Ukionekana huna mwelekeo wa kutoa tip ndiyo kabisa. Hotel bizness za wabongo wengi zimeharibiwa na wahudumu, maana usipokuwa mkali kuwasimamia waswahili kama Mhindi basi wala hawajishughulishi, basi utakuta tiles chafu, mataulo machafu, kauli mbaya, achilia mbali kiingereza kibovu kwa hata hizo zinazoitwa 5 or 4 star hotels. Ukitaka kufaidi kukaa hotel tafuta mpyampya baada ya miaka 2 hama utafute nyingine maana hiyo ya awali tayari haifai
     
  15. G

    Geza Ulole JF-Expert Member

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    If Kenyans are good in service provision then they should win the awards cause the best so hotels award looks at different criteria one being service offered in those hotels! So don't force things there is nothing they can be proud off! We are all the same two ****** but one cries of recognition that he doesnt have!
     
  16. Shapu

    Shapu JF-Expert Member

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    Mkuu,
    I think you have had personal issues with them as clearly on the area i have it font red..you cant be serious! So therefore arguing with you may not make sense if you cant even see anything that these guys can be proud of! Even in the airline industry, even in the city planning etc etc...


    ---I slowly realise the power of positive thinking!
     
  17. C

    Chesty JF-Expert Member

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    But we really need to be very careful with Kenyans, hawapendi kuapreciate mambo mazuri ya hapa kwetu, they will always want to undermine mambo mengi sana ya kwetu. Cha ajabu wanakuja watu kutoka SA, Europe, nk lakini huwezi kukuta wanakuwa na funny comments like these guys. Nimefanya nao kazi sana hawa jamaa nawajua sana ila adabu huwa nawashikisha...!!
     
  18. G

    Geza Ulole JF-Expert Member

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    Uende ukalale wewe, nathani hufahamu hiyo airline unayosifia, Kenyans own less than 20% (yaani Government+Public) unaweza ukajigamba ati ni success yao? kaangalie shareholders halafu ujiulize who are really Kenyans? Nawasifu Serikali kwa kulazimisha shareholding kuwa 51% under Tanzanian government japokuwa inakuwa ngumu ku-secure investor ila tutaona matunda yake mbeleni!
     
  19. Fighter

    Fighter JF-Expert Member

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    Geza ulole,you know kenyans better,wanted to comment but you finish man.good thing from them is ujanja ujanja tu,nimesoma nao nawajua.
     
  20. Fighter

    Fighter JF-Expert Member

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    Good thing with, Geza ulole ana data,Shapu wakenya bwana ni ujanja ujanja tu,jiulize kwanini wanaservice mbaya kwenye hoteli za kawaida?mimi sina kitu cha kujifunza kutoka kwao kwani sipendi kuwa tapeli.
     
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