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Peak hour overload overwhelm US new teller machines

Discussion in 'Biashara, Uchumi na Ujasiriamali' started by Rutashubanyuma, Dec 26, 2010.

  1. Rutashubanyuma

    Rutashubanyuma JF-Expert Member

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    Dec 26, 2010
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    By FINNIGAN WA SIMBEYE, 25th December 2010 @ 11:00, Total Comments: 0, Hits: 156

    AMERICAN made automated teller machines widely used by commercial banks in the country are not reconditioned but most modern brands which are only failed by increasing transactions during peak periods.

    CRDB Plc Managing Director, Dr Charles Kimei and Barclays Bank Tanzania Limited Managing Director Maina Kihara said NCR made ATMs offer the best services that money can buy in the automated teller world.

    “Just go to Google and get a description of our ATM--which are NCR P86, P77, and NCR Self-Service S-34 (these later are the top-end type of ATMs only recently developed with capabilities of doing all types of teller transactions including cash deposits),” Dr Kimei argued as complaints against NCR’s local agent, SCI Tanzania Limited as selling reconditioned ATMs which is why they frequently breakdown during peak periods, surface.

    According to SCI Tanzania Limited, CRDB was the first bank to deploy NCR Self-Service S-34 ATMs which can also be used by clients to deposit cash. Dr Kimei argued that CRDB has since 2002 been using latest models of NCR brands and dismissed allegations that used machines were acquired at brand new prices as untrue.

    “Those who have been talking of used ATMs in CRDB Bank are just ignorant or simply seeking to tarnish peoples’ image,” Kimei argued. Clients in Dar es Salaam and other cities in the country regularly face frustrations during month ends when most ATMs break down, hence the notion that the machines are refurbished.

    “The problems affecting our ATMs mainly emanate from poor infrastructure--electricity and communications interruptions.

    We have been trying to address these by adopting recent developments in information technology,” the CRDB chief pointed out. Barclays Bank’s Mr Maina argued that his company would only pay for the best ATMs available in the market and nothing less.

    “We select our service providers for their ability to provide the services we require. These services will always be of the highest quality and value for money available. This explicitly means that our equipment purchases are of new equipment,” Mr Maina said.

    He argued that servicing of his bank’s ATMs is of the highest quality available and that monitoring is on a real time basis to ensure that a benchmark up-time is met and breakdowns are addressed promptly.

    Stakeholders in the banking sector accuse SCI Tanzania of engaging in unethical marketing practices which have seen high quality brands such as Fujitsu Siemens ATMs fail to penetrate the local market because of sabotage.

    SCI Tanzania Limited’s General Manager for Operations, Mr Aloys Bupamba said the company strictly provides new ATMs and that any complaints of regular breakdowns during peak period were due to overworking the machines.

    “These ATMs are supposed to do 180-350 transactions per day but most of them do up to 1,000 at peak periods,” Mr Bupamba argued.

    He said because of the increasing traffic, banks such as CRDB have requested that their machines be serviced three times other than twice a year.

    SCI Tanzania has so far supplied over 800 ATM machines to National Bank of Commerce, National Microfinance Bank, CRDB Plc, Barclays Bank, Stanbic Bank, Standards Chartered Bank and several others.
     
  2. G

    Gad ONEYA JF-Expert Member

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    Dec 26, 2010
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    Everything we import seems to be second hand???!! Shame.
     
  3. Mziba

    Mziba JF-Expert Member

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    Dec 26, 2010
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    Asanteni Rutash and Wa Simbeye kwa kutuletea habari kuhusu mambo yanayorudisha nyuma uchumi wa Tanzania na Africa Mashariki kwa ujumla. Nadhani inawezekana tumekalia ufunguo. katika hii piece kuna makundi matatu. Kundi (1) SCI Tanzania, WATOAJI PEKEE wa machine za NCR (yani watu wengine inawezekana hawaruhusiwi kufanya biashara hii, hii ni kinyume na maana ya free market). Kundi (2) kwenye story hii ni Banks. Mkubwa wa Bank ya Barkeley anaonekana kua na confidence na service zao kwani anasema "Backley ina uwezo wa kununua machine bora zinazopatina (wanaweka hela kwenye mdomo, khalas). Haya kuna benki nyingine umeitaja CRDB, Mkubwa wa Benki yetu amesema kuna watu wanaionea husda kuvuruga jina la crdb na sababu iliopo ni inadequate ultrastructure yani umeme wa shida shida. Isipokua ukisoma hii story inaeleke umeme hukatika mwisho wa mwezi sana ulinganisha na during the month. Haya nakubali, kwani hatuna maoni ya benki zingine yet. Lakini Mkubwa wa SCI tanzania anasema kua machine ziko overworked ukiangalia na hizo namba alizosema hapo juu. sasa sijui yupi mkweli. uzuri wa bahati hawa wote si sirikali kwa market solution is possible. Kundi (3) ni wateja amboa wakiwemo biashara na watu binafsi. wamekaa wakihangaishwa utadhani wanaombe vitu bure waka wamekwisha lipia hizi huduma. na wako tayari kulipa zaidi, shida yao wanapohitaji pesa zao kukidhi shida zao kama kununua chakula, na kadhalika pesa zao sipatikane. Nadhani hili kundi la tatu linafanyiwa dhuluma. I think this could be turn out to be a social injustices against business and consumers. yaani udhalimu dhidi ya wateja na biashara. Kaka Rutashibyanyuma na Wasimbaye tafadhali ifuatiliani hii habari, naomba tushirikianeni na hazi biashara tuweke kabashi kwe huu mtihani. inaonekana hakuna wa kumlaumu hapa ila inahitajika msaada. kuna pengo na hili pengo likizibwa itasaidia velocity of money. Labda inabidi biashara zianze kukubali credit card. tushirikianeni na banks to squire this little trouble. Leo siganduki hapa kwenye hii topic.
     
  4. MedokGync

    MedokGync Member

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    Jul 26, 2012
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    And there is a similar analogue?
     
  5. MedokGync

    MedokGync Member

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    Jul 26, 2012
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    I consider, that you are not right. I am assured. Write to me in PM, we will communicate.
     
  6. Kiranga

    Kiranga JF-Expert Member

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    Jul 26, 2012
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    ATM hata kama ni latest model (hardware) vipi software?

    Nishahangaika na ATM za Exim bank sana, naona message inasema "system is down". Nikatoka moja nikamdokeza mlinzi akaniambia mbona inatoa hela tu, kuja kushtukia kumbe nataka ku withdraw hela zaidi ya zinazoruhusiwa mara moja.

    Exim bank hata kuweka message tu kusema "The amount you are withdrawing exceeds the allowed limit" wameshindwa.

    Ila nimeona ATMs za NBC zinafanya transactions smoothly na international accounts. Halafu limit yao iko juu kidogo haikufanyi urudi kwenye ATM kama mnywaji wa bia anavyokwenda maliwatoni.
     
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