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PC ina restart

Discussion in 'Tech, Gadgets & Science Forum' started by mang'ang'a, Oct 1, 2012.

  1. m

    mang'ang'a JF-Expert Member

    #1
    Oct 1, 2012
    Joined: Oct 18, 2010
    Messages: 427
    Likes Received: 55
    Trophy Points: 45
    Habari wandugu, nina pc yangu Del GX 620 ina tatizo la kuji restart na niki cheki error detai napata hiki

    [FONT=&quot]Problem signature:[/FONT]
    [FONT=&quot] Problem Event Name: BlueScreen[/FONT]
    [FONT=&quot] OS Version: 6.1.7600.2.0.0.256.1[/FONT]
    [FONT=&quot] Locale ID: 1089[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Additional information about the problem:[/FONT]
    [FONT=&quot] BCCode: 9c[/FONT]
    [FONT=&quot] BCP1: 00000000[/FONT]
    [FONT=&quot] BCP2: 807D694C[/FONT]
    [FONT=&quot] BCP3: 00000000[/FONT]
    [FONT=&quot] BCP4: 00000000[/FONT]
    [FONT=&quot] OS Version: 6_1_7600[/FONT]
    [FONT=&quot] Service Pack: 0_0[/FONT]
    [FONT=&quot] Product: 256_1[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Files that help describe the problem:[/FONT]
    [FONT=&quot] C:\Windows\Minidump\092512-26083-01.dmp[/FONT]
    [FONT=&quot] C:\Users\Deo\AppData\Local\Temp\WER-33711-0.sysdata.xml[/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]Read our privacy statement online:[/FONT]
    [FONT=&quot] [/FONT][FONT=&quot]http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409[/FONT][FONT=&quot][/FONT]
    [FONT=&quot] [/FONT]
    [FONT=&quot]If the online privacy statement is not available, please read our privacy statement offline:[/FONT]
    [FONT=&quot] [/FONT][FONT=&quot]C:\Windows\system32\en-US\erofflps.txt[/FONT][FONT=&quot][/FONT]

    Kuna anaeweza okoa hili jahazi?

    Shukran
     
  2. MziziMkavu

    MziziMkavu JF-Expert Member

    #2
    Oct 8, 2012
    Joined: Feb 3, 2009
    Messages: 38,529
    Likes Received: 2,801
    Trophy Points: 280
    Mkuu mang'ang'a Matatizo y Computer yako Kuji Restart yenyewe inaonyesha moja kati ya Ram ulizoweka ndani ya Compter yako ndio inayo sababisha Computer yako kuji Restart yenyewe. Fanya hivi kama unazo RAM 2 toa moja

    Ram kisha Restart computer yako ikiwa bado toa ingine RAM inategemea unazo RAM ngapi? jaribu kuwa unabadilisha RAM na kuweka moja moja ikiwa bado ina Ji Restart Desktop Computer yako basi angalia kule

    kwenye Graphic card yako jaribu kuitowa utumie Graphic ya motherboard kisha washa tenacomputer kisha angalia je bado ina ji Restart? kisha uje hapa utupe feedback. Soma hapa chini.....

    Looks like some BSOD and it says there was a minidump, so you have things (dump files) you can interpret/analyze.
    A BSOD with 9c is usually a hardware problem - RAM, video card, some loose USB connection, some cable inside, overheating (is there gaming involved?).

    Here is what MS has to say about it:
    Stop error message in Windows XP that you may receive: "0x0000009C (0x00000004, 0x00000000, 0xb2000000, 0x00020151)"
    Understanding and troubleshooting the "Stop 0x0000009C" screen
    But reading about it, while entertaining and educational does not (usually) help you figure it out and fix it.


    Since it is homebuilt, I would reseat the RAM and video card (if there is one - is there?), all the cables, etc. - it is probably hardware somewhere.
    I would take a look at the last few minidumps and look for some more clues - a pattern.

    Download BlueScreenView from here:
    Blue screen of death (STOP error) information in dump files.

    Unzip and run it (BSV installs nothing) and let it finish scanning all your dump files.

    If you double click one me the dumps, you will get some information about it and you may be able to spot the problem right away - especially if you see a pattern in the dumps.

    Select the most recent dump files by clicking them and holding down the Ctrl key to select multiples files. Try to select just the most recent ones that relate to your issue (maybe five or so dump files to get started).
    Click File, Save Selected Items and save the information from the dumps to a text file on your desktop called BSOD.txt. Open BSOD.txt with a text editor, copy all the text and paste it into your next reply.


    Please provide additional information about your system:
    Click Start, Run and in the box enter:
    msinfo32
    Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste the information back here.
    There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.

    For video driver information, expand the Components, click Display, click Edit, Select All, Copy and then paste the information.

    This will minimize back and forth Q&A and eliminate guesswork.




    Perform some scans for malicious software:
    Download, install, update and do a full scan with these free malware detection programs:
    Malwarebytes (MBAM): Malwarebytes : Free anti-malware download
    SUPERAntiSpyware: (SAS): SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
    They can be uninstalled later if desired.


    Run a test of your RAM with memtest86+ (I know it is boring and will cost you a CD).
    Memtest86+ is a more up to date version of the old memtest86 program and they are not the same.

    The memtest86+ will not run under Windows, so you will need to download the ISO file and create a bootable CD, boot on that and then run the memtest86+ program.


    If even a single error is reported that is a failure and should make you suspicious of your RAM.

    If you have multiple sticks of RAM you may need to run the test on them one at a time and change them out to isolate the failure to a

    particular single stick. Always keep at least the first bank of RAM occupied so the test will find something to do and there is enough to boot your system.


    Sometimes, reseating the RAM in the slots will relieve the error but a failure is still cause for suspicion.

    The file and instructions are here:
    Memtest86+ - Advanced Memory Diagnostic Tool
    Here is a link that show you have to create and use the memtest86+ CD:
    Guide to using Memtest86+ - Geeks to Go Forums
    If someone says to run memtest86, you can tell them to go pound sand and that you know memtest86+ supercedes memtest86 and here's why:
    Memtest86 - Wikipedia, the free encyclopedia
     
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