KERO: Huduma mbovu kwa wateja

[Pakawa]

If you ask me 'Please advise!' nitasema hivi First of all technology imepaa sasa hivi karibu kila mtu ana simu whereby camera ni among features... sasa kizuri na muhimu ni wewe uendapo bank weka camera yako standby pamoja na button ya kurekodi sauti mwache huyo anaitwa customer service desk aanze kumwaga utumbo wake basi bonyeza halafu achana naye wewe karushe kwenye luninga au youtube halafu uone management zote iwe ni bank posta etc wataamka usingizini.. tumechoka na huu uzembe.

 

[Anfaal]

Mie nilikwenda UDSM branch pale CRDB. Kuna dada mmoja alikuwa anact kama Branch manager nikawa ninafanya transfer ya funds. Infact yule dada aliniibia. Maana alinipa rate zisizo nikamuonyesha kuwa natambua ananiibia. Akadai leo jumamosi hatuna watu wa back to back kufacilitate hiyo transaction ndiyo maana ninakuuzia kwa rate hii (yaani ya cash based instead of non-cash). Kwakuwa nilikuwa ninawahi safari nikamuachia lakini nitarudi ninahakika atajaribu tena kuiba na nitamkamata. Yaani benki wanawaza hata kuibia wateja. Unajua wanaamini watu wengine hawafaham kabisa juu ya haki zao kama wateja au hawana ufaham na huduma wanazoenda kuzifuata.

 

[Yegomasika]

Mimi CRDB tawi la Mlimani City:

Nawambia naomba kufungua akaunti, nikakutana na kadada kazushi mezani kakasema "Nione ID zako", nikasema kwani benki inahitaji ID gani? Akasema "wewe una nini? " Nikasema nataka ni assess nitumie zipi kwa mujibu wa policy za benki, kadada kakasema Annh, akaanza kuzitaja kwa kubahatisha bahatisha...Nikamwambia naomba sehemu iliyoandikwa hiyo policy, Dada akashtuka ile mbaya. "Unasemaje?" Yani kashangaa kinoma. Nikamwambia basi nipe fomu za kujaza mi nitarudi. Dada akasema katafute kwanza wadhamini wawili. Nikamwambia oooh, hell no, niwabebe niwalete hapa ndio unipe fomu? Kidada kikasema excuse me? Nikamwambia nipe fomu nikapeleke kwa wadhamini, unataka niwapandishe bajaji niwalete hapa? Kidada kikanuna kama kimekula matunda nyoka. Akaniuliza we umetoka Marekani? Nikamwambia dunia ina nchi mbili tu, Tanzania na Marekani? Kidada kikaanza kulia haki ya nani... Nikaanza mbele...

Haa ha ha, kwa hiyo hicho kidada kimekariri kuwa wabongo wote wanaokaa Marekani ni wajeuri~Nadhani alishapambana na mbeba box mwingine kabla yako ambaye nae alimtolea uvivu kwa kumumwagia sumu kali!.

 

[Lubaluka]

NBC Tawi la A-town.
Customer service pale iko down to zero -- just negative something hivi !!! kuna siku moja nilienda kuweka fedha kwenye acc ya rafiki yangu nikajuta, 4.30hrs kwenye foleni!!! nakubaliana na foleni kutokana na wingi wa wateja, but yule teller aliyekua anatuhudumia ni kichefuchefu.. kila dakika analonga na simu yake ya mkononi mara katoka kenda back office na mteja mmoja kwake anachukua more than 15min just a simple deposite !!! anakua na mambo yake lukuki hapo counter... yaani hawapo kabisa !!!! I don't know when this things will change kwa kweli ...

 

[Obuntu]

To sum up your posts

"Customer Service" in ALL industries in TANZANIA is PATHETIC!

- Usafiri (Daladala/Baja/taksi: Toa Nauli ya elfu 5 asubuhi utapata matusi mpaka ya nguoni!)
- Petrol stations (wahudumu wanakuangalia kama vile umekuja kuomba wakujazie mafuta)
- Hotel (restaurants/migahawa: ikiwahi asubuhi lazima ule masalia ya jana)
- Supermarkets (ma-cashier wanaongea na simu masaa yote - hata kama kwenye foleni mpo mia moja)
- Baa (kama hupendi kutoa tip bia inaweza kuchukua nusu saa kuja mezani au glassi utapewa chafu)
- Maduka (wamiliki hawajui neno "Karibu" - anakutizama kwanza halafu ukiulizia bidhaa unayotaka kununua anajibu as if haapatakula siku2)
- Hospital (need I say anything on this?)
- Maofisi ya Serikali ( wafanyakazi wote either wanaongelea welidi cup au wasoma magazeti ya Shigongo au just gossiping)
- Nyumba za Ibada (a different story all together!)
- the list goes on

 

[Njowepo]

Tz customer service ni issue nami nasubiri ATM kadi yangu sasa mwezi wa pili kwa hawa STANBIC.
We need to change na ili soko la EA jamani watz tutaambulia kubeba zege.
Unakuta mtu anahudumia amenuna kama amemeza krolokwin kama kazi huipendi au mshahara mdogo chapa mwendo.

 

[TIMING]

MY GOD. NILIFIKIRI NIKO MWENYEWE. nilifungua Accounttarehe 5 Mwezi wa nne nikapata ATM card mwezi wa 6 tarehe 20.

Hadi tarehe 1/7/2010 hiyo kadi haijawa activated. MBAYA zaidi lengo langu lilikuwa kutumia hiyo MASTER card yao for online transaction. ETI BRANCH manager ananiambia hiyo service haipo wakati ndio tanagazo lao la kila siku. SO what is the use calling it Master card with the international Master card emblem while it is not? THIS IS MORE THAT A JOKE. Nimeamua kuchukua fedha zangu huyoooo to another bank

ni kweli kabisa aisee... nadhani mtu waliyemuweka kwenye procurement ni corrupt na ameshakula pesa za vendors, so vendors ndio wenye nguvu kuliko client. Ni tatizo kubwa hilo, au si ajabu zinatoka india maana exim ni wahuni sana

The problem nadhani inaenda mpaka kwenye recruitment policy zao ndio maana wanapata mafamba

 

[bht]

Tz customer service ni issue nami nasubiri ATM kadi yangu sasa mwezi wa pili kwa hawa STANBIC.
We need to change na ili soko la EA jamani watz tutaambulia kubeba zege.
Unakuta mtu anahudumia amenuna kama amemeza krolokwin kama kazi huipendi au mshahara mdogo chapa mwendo.

mimi sidhani hata kama tatizo ni mshahara peke yake......hatuna tu sifa za kuwahudumia wateja!!!

kauli chafu, presentation sifuri kabisa, mwamko uishajifia kabisa. yaani asubuhi mtu anaenda kazini bora tu ameenda. hafikirii hat ajinsi gani ataifanya huduma anyotoa kuw ana mvuto zaidi. kiwango kinaenda chini kila kukicha. sijui what kind of inspiration and motivation will real solve this problem!!
labda kweli ni vile suala zima la customer care is not our' thing'

 

[bht]

siku tatu zilizopita niliingia super market, kwenye manunuzi yangu nilijikuta nimenunu kitu ambacho sicho nilitaka hivyo nikaomba wani-refund....mmoja wa wahdumu akamwambia cashier anifanyie hivyo. siku amini kusikia maneno yalokuwa yanamtoka yule dada mdomoni mwake!! she was so lucky that day was not one of those days of mine!!!

 

[Mwanamayu]

Tatizo la kutokuwa na mtu mbadala wakati mhusika hayupo nafikiri ni 'insecurity that leads to selfishness', 'incompetence', 'nepotism'. Please seek audience with their branch manager or managing director. Do they say about the maximum time to issue ATM cards, say, in their brochure, website? If yes, please go with that info to their top manager.

 

[Mapinduzi]

Mimi CRDB tawi la Mlimani City:

Nawambia naomba kufungua akaunti, nikakutana na kadada kazushi mezani kakasema "Nione ID zako", nikasema kwani benki inahitaji ID gani? Akasema "wewe una nini? " Nikasema nataka ni assess nitumie zipi kwa mujibu wa policy za benki, kadada kakasema Annh, akaanza kuzitaja kwa kubahatisha bahatisha...Nikamwambia naomba sehemu iliyoandikwa hiyo policy, Dada akashtuka ile mbaya. "Unasemaje?" Yani kashangaa kinoma. Nikamwambia basi nipe fomu za kujaza mi nitarudi. Dada akasema katafute kwanza wadhamini wawili. Nikamwambia oooh, hell no, niwabebe niwalete hapa ndio unipe fomu? Kidada kikasema excuse me? Nikamwambia nipe fomu nikapeleke kwa wadhamini, unataka niwapandishe bajaji niwalete hapa? Kidada kikanuna kama kimekula matunda nyoka. Akaniuliza we umetoka Marekani? Nikamwambia dunia ina nchi mbili tu, Tanzania

na Marekani? Kidada kikaanza kulia haki ya nani... Nikaanza mbele...

Inaelekea umeshaliza customer service zaidi ya mara moja, kaza buti mwana iko siku watabadilika. Wakipatikana wateja 100 kama wewe nina hakika mambo yatabadilika kuelekea kwenye ubora.

 

[Fredwash]

Exim Bank........ wanajinadi na ma ATM machines zao all over the place.... cha ajabu ile mobile ATM wameifungia nyuma office yao opp. na Kitega uchumi.... nimeshatembea ATM karibu kumi hasa zile zilizo nje kidogo ya City centre... mfano kinondoni kigamboni, kijitonyama (sayansi) na nyingine nyingi zote OFF( namaanisha zimezima kabisa sio kwamab hazina pesa yaani nothing works pale.... na hizo zilizobaki ukienda ATM unafanya finger cross kuombea ukute inafanya kazi.. yaani pesa yangu mwenyewe bado nikienda kuchukua nianze kusali sala za toba ili nikute inafanya kazi au niwahi kuondoka... this is INSANE....nina mpango wa kutengeneza kibubu changu .. na kiseti kila wiki kiwe kinanitemea kiasi flan tu.. nikipata tharura ni kukopa kwa kwenda mbele

 

[Zion Daughter]

Jamani msishangae sana na mambo haya.Watu wapo kwenye migomo 'Baridi' hasa baada ya Mzee wa Mbayuwayu kuwatolea nje kwenye mishahara na hao wa sekta binafsi may be wana mabifu na waajiri wao.
Mie siamini kama kweli watu hawajui customer care.Mbona masemina ya customer care yanafanyika kila siku????Na isitoshe ukarimu kwa wageni/wateja ni jambo la kibinadamu hasa kwa hapa Tanzania.
Hao wote wamejikatia tamaa na maisha na wanafanya makusudi kabisa na ni kwa sababu hakuna acountability.

 

[Teamo]

kwa jinsi ilivyo sasa hivi hapa daslam...
na kwa kulinganisha na ma-benki mengine yenye hizo huduma za MASTAKADI

NI BORA UKIWA NA AKAUNTI EGZIM!....
nilitumia six months kupata ile kadi yao,lakini IT WAS BETTER maanake huko kwingine ni hakufai

 

[BabaDesi]

siku tatu zilizopita niliingia super market, kwenye manunuzi yangu nilijikuta nimenunu kitu ambacho sicho nilitaka hivyo nikaomba wani-refund....mmoja wa wahdumu akamwambia cashier anifanyie hivyo. siku amini kusikia maneno yalokuwa yanamtoka yule dada mdomoni mwake!! she was so lucky that day was not one of those days of mine!!!

bht, you just should have gone ahead and turned the day into one of those days of yours and give the cashier a piece of your mind. the dirty one. i really hate those Semi-God cashiers, receptionists and attendants of this or that service who think they can answer a costumer any way they like!

 

[JS]

siku tatu zilizopita niliingia super market, kwenye manunuzi yangu nilijikuta nimenunu kitu ambacho sicho nilitaka hivyo nikaomba wani-refund....mmoja wa wahdumu akamwambia cashier anifanyie hivyo. siku amini kusikia maneno yalokuwa yanamtoka yule dada mdomoni mwake!! she was so lucky that day was not one of those days of mine!!!

Alisemaje BHT??

 

[JS]

Tatizo la kutokuwa na mtu mbadala wakati mhusika hayupo nafikiri ni 'insecurity that leads to selfishness', 'incompetence', 'nepotism'. Please seek audience with their branch manager or managing director. Do they say about the maximum time to issue ATM cards, say, in their brochure, website? If yes, please go with that info to their top manager.

Mwana, i asked that lady jana kwamba ATM inachukua muda gani kuwa ready? akasema a month. nikamjibu okay a month lakini it's been two months already going for the third nafuatilia the same thing and what will you tell me next time if i dont get it??? she just looked at me with ugly eyes hakusema kitu. nikamrudisha kwenye main point ya kwa nini wasieke mtu mbadala kuhudumia wateja??

 

[bht]

[/U]bht, you just should have gone ahead and turned the day into one of those days of yours and give the cashier a piece of your mind. the dirty one. i really hate those Semi-God cashiers, receptionists and attendants of this or that service who think they can answer a costumer any way they like!

Baba Desi pasingetosha, nasema hivo nikijiju awat kind of an animal bht turns to be when she looses her mind!!! any u knw the funny thing is she was firing the attendant who asked her to refund my cash!!! nikajiuliza huyu anajua yuko hapa kufanya nini??

 

[JS]

Jamani msishangae sana na mambo haya.Watu wapo kwenye migomo 'Baridi' hasa baada ya Mzee wa Mbayuwayu kuwatolea nje kwenye mishahara na hao wa sekta binafsi may be wana mabifu na waajiri wao.
Mie siamini kama kweli watu hawajui customer care.Mbona masemina ya customer care yanafanyika kila siku????Na isitoshe ukarimu kwa wageni/wateja ni jambo la kibinadamu hasa kwa hapa Tanzania.
Hao wote wamejikatia tamaa na maisha na wanafanya makusudi kabisa na ni kwa sababu hakuna acountability.

Charity hizo semina na trainings zinafanyika sana lakini i tell you what, watu wanaenda kupata per-diem na si kujifunza. concentration na seriousness haipo. kwa sababu wanajua we have no where else to run to hata ukihama matataizo ni yaleyale. nafikiria kuanzisha benki yangu mwenyewe.

 

[TIMING]

most of banks wana huduma mbovu

labda azania mimi sikupata taabu ingawa hawana good feedback kwa wateja hadi uulize; BOA, STanbik nao si wabaya sana

kasheshe ni CRDB na NMB,