Huduma Kwa Wateja

Shy 21st September 2007, 12:47 PM

Siku moja nilitembelea celtel kwa huduma kadhaa , mara akaingia dada mmoja , huyu dada akamwambia yule kama wa huduma kwa wateja kwamba kuna mtu anataka kuja kuchukua orodha ya namba za simu anazopigiwa na kupiga kutoka katika simu yake .

Huyu kijana alipojaribu kumdodosa , yule dada akasema huyo mtu anayetaka kuja kuchukuwa taarifa hizo anajuana na mtu mwingine ambaye anafanya kazi hapo hapo celtel , maongezi yao hayakuwa ni ya siri kwa sababu mtu wa pembeni kama mimi niliweza kusikia .

Nikafikiria kama wakati yule dada anajiunga na celtel waliingia mkataba wowote ule unaohusu siri za mteja , kama namba anazopigiwa na kpiga , sms na kadhalika na je kama maendeleo yake yanawekwa wazi kwa wateja wengine ambao wanataka kujua .

Ni kweli , wengi tunaojiunga na hii mitandao ya simu hatuwi na mkataba wowote ule na kampuni hizi za simu , mkataba ambao unaweza kulinda masilahi yako wewe kama mteja , usiweze kufuatiliwa au taarifa zako zisiweze kutolewa kwa mtu mwingine wowote bila taarifa yako au kama huyo mtu hausiki na vyombo vyovyote vya usalama na kama mtu huyo hana mamlaka yoyote ya kufanya hivyo .

Sijui kama mamlaka ya mawasiliano Tanzania imeshaona umuhimu kwa kampuni zinazotoa huduma hizi za simu kuwa na mkataba maalumu kati yao na wateja wao , au sijui hata kama wameshawahi kupata malalamiko kwa baadhi ya wateja kulalamika kuingiliwa privacy zao pengine na wafanyakazi hao hao wa kampuni za simu au na watu wa nje ambao wanawatumia wafanyakazi wa kampuni hizi kupata taarifa za watu wengine bila idhini .

Pia sijui kama mamlaka ya mawasiliano ina kitengo maalumu kinachoshugulikia mambo haya , mfano mimi nimeingiliwa privacy yangu kwa namba zangu za simu kupewa mtu mwingine au taarifa zangu zingine kupewa mtu mwingine na huyu mtu aliyepewa akazitumia kwa shuguli zake na mimi nikawa una ushahidi kwamba nimefanyiwa hivyo , je mamlaka ya mawasiliano wana wataalamu wa kuweza kutoa ushahidi au kusaidia kama nikiamua kumpandisha huyu mtu kizimbani na kampuni ya simu husika ?

Kama mamlaka ya mawasiliano haiwezi hivi basi serikali iwe na idara maalumu ya kulinda masilahi ya wateja za huduma za mawasiliano , ikifanya hivi itakuwa imeboresha ufanya kazi wa makampuni haya , katika kutunza siri za wateja na vitu vingine na wateja pia watakuwa na uhuru wa kutumia simu zao bila kuwa na hofu juu ya kile wanachoongea au kile wanachotuma kwa watu .

Hapo chini nimeweka mfano wa mkataba ambao unatakiwa uwekwe wazi kati ya MTOA HUDUMA ZA SIMU NA MTEJA ambao uko wazi kabisa

Angalia chini hapa mfano wa mkataba MASWALI

Collection of Personal Information
Personal information is information that identifies or is associated with a specific person, such as a name, address, telephone number, e-mail address, or information about activities directly linked to that person. We collect a variety of personal information about our customers
Information You Provide: We collect information you give us when you purchase a CELTEL phone or device, or when you use CELTEL services
Automatically Collected Information: We automatically receive certain types of information whenever you interact with us. For example, when you visit a CELTEL site, our systems automatically collect your IP address and the type of browser you use. Similarly, all wireless communications systems know when your phone is turned on and approximately where the device is physically located; that's how calls or messages are delivered to you in real time
Information from Other Sources: We may obtain information about you from outside sources and add it to or combine it with your account information. For example, we often receive information from the retailer from whom you purchased your CELTEL phone or device prior to initiating service with us. We also may use commercially available demographic and marketing information from third parties to help us better serve you or inform you about products or services that we think will be of interest to you
Children’s Privacy
CELTEL does not collect personal information from children under the age of 13. Of course, it is possible that a child under 13 might attempt to submit his or her personal information on this site. For example, a child under 13 may try to register a CELTEL account or enter a contest. CELTEL has installed a blocking filter on this Site to prevent children under 13 from submitting personal information on the registration/login page and to prevent children under 18 from entering contests or sweepstakes .
You should also be aware that wireless devices and services purchased for family use may be used by children under 13 without the knowledge of CELTEL . If that happens, any information collected from the usage will appear to be the personal information of the actual adult subscriber and treated as such under this Policy
Use of Personal Information
We use personal information for billing purposes, to provide services or complete transactions you have requested, to anticipate and resolve problems with your services, and tell you about products or services from CELTEL or others that better meet your needs. More specifically, CELTEL may use e-mail, telemarketing, direct mail, and with your prior permission, wireless text messages, to inform you about products or services we think will interest you. In any and all of these communications you will have the option to unsubscribe or opt out of receiving these communications.
If you choose not to receive marketing or promotional information from us, you will continue to customer service-related and technical notifications, and other similar information via email, wireless text messages, or direct mail.
Information Disclosed to Others
Information about our customers is one of our most important business assets, and therefore we strive to protect it and keep it confidential.
We disclose personal information to third parties under the following circumstances:
• to complete a transaction you have requested
• to initiate, render, bill, and collect for services:
1. For example, our vendors process and print your billing statement on our behalf. They can only use the personal information we give them to produce the billing statement.
• if it is necessary to comply with law (e.g., court orders, subpoenas, E911 information, etc.)
• to enforce our subscriber agreements
• to protect the rights, property or safety of visitors to our site, our customers, other carriers, the public or CELTEL
• to facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government;
• if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications, or justifies disclosure of records, to a governmental entity without delay
• when we otherwise have your consent to do so:
1. For example, at the time you initiate particular service offering, such as a location-based service, your consent may be part of the required terms and conditions to use that service.
2. Sometimes your consent might be implied simply by the nature of your request, such as when you ask us to deliver an e-mail or short message to another person.
You may also want to use services and products offered by third party providers in conjunction with our wireless service. In those cases, you will be providing information to those providers, and information those third parties receive about you will be governed by their privacy policies, not this Policy. For example, if you purchase something using our Wireless Web service, you will be disclosing personal information directly to the company facilitating the transaction. If you are roaming on the network of another carrier, information about your usage and the numbers you dial will be available to the carrier providing the service. And if you bought your wireless device from a third party retailer, both the retailer and CELTEL will have your personal information as a result of the transaction.
CELTEL may offer the opportunity to participate in contests, giveaways, or other similar promotions we sponsor. Except as explained otherwise in the rules for a particular contest, giveaway, or promotion, any personal information you provide will be used in accordance with this Policy.
Under law, you have a right, and we have a duty, to protect the confidentiality of information about your telephone usage, the services you buy from us, who you call, and the location of your device on our network when you make a voice call. This information is sometimes referred to as "Customer Proprietary Network Information," or "CPNI." We share CPNI and other personal information about you with CELTEL liates, including Nextel Communications. Before sharing CPNI with, we will first notify you of your rights under the law, describe how we intend to use the CPNI, and give you an opportunity to opt out of such usage (or, when required by law, to opt in).
As our business grows, we may buy or sell various assets. If CELTEL, one of its business units, or substantially all of its assets are acquired by another company, information about our customers and other visitors to this site would be among the transferred assets.

Hii point ya chini ni sawa na mtu mmoja aliwahi kulalamika kwanini anatumiwa sms na tigo katika mchezo wao wa gulio bila ya yeye mwenyewe kujiunga na mchezo huo ? sasa tukiwa na mikataba maalumu na tigo wakithubutu kutuma sms kwa wateja wao bila wateja husika kukubali au kukubaliana basi kuna penati za kulipwa .

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