As part of its commitment to deliver quality customer services, Tigo has contracted Spanco BPO to run its call center operations.
Under the new agreement Spanco will train staff to deal with most queries on the spot without the need to refer the customer to a particular department. To efficiently communicate information to customers more quickly and effectively, Tigo is using emerging channels of communication such as Facebook and Twitter to offer a wider choice of options for customers to interact with them. Tigo has also redesigned its reception areas in its centers to better the needs of visiting customers.
“We are a company that listens to our customers and the care of our customers is at the very heart of everything we do,” said Mr. Diego Gutierrez, Consumer/Deputy General Manager at Tigo. “By partnering up with Spanco BPO we have engaged with a Global specialist of contact center industry. This will ensure we deliver world class customer service experience to all our customers throughout the country,” he said.
Mr. Pravin Kumar, Global CEO of Spanco BPO said, “We are very excited about partnering with a large and reputable Global Telecom player like Tigo, and we are confident that together we will create a new standard of customer experience for all Tigo customers.”